Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Pernicano

Livonia,Michigan

Summary

Motivated Waitress/Cashier with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress, Hostess, and Customer Service

Center Street Grill
09.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waitress Supervisor

Livonia Coney Island
03.2015 - 07.2023
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Associate of Applied Science - Medical Assisting: Phlebotomy

Schoolcraft College
Livonia, MI
04.2024

CERTIFIED PHLEBOTOMY SPECIALIST - PHLEBOTOMY

Phlebotomy Training Specialists
Southfield, MI
09.2023

High School Diploma -

Stevenson High School
Livonia, MI
06.2016

Skills

  • Dining Area Maintenance
  • Guest Relations Management
  • Order Accuracy
  • Safe Food Handling
  • Customer Service
  • Menu Recommendations
  • Accurate Money Handling
  • Order Management
  • Team Collaboration
  • Cash Handling

Certification

Phlebotomy Certificate

Timeline

Waitress, Hostess, and Customer Service

Center Street Grill
09.2022 - Current

Waitress Supervisor

Livonia Coney Island
03.2015 - 07.2023

Associate of Applied Science - Medical Assisting: Phlebotomy

Schoolcraft College

CERTIFIED PHLEBOTOMY SPECIALIST - PHLEBOTOMY

Phlebotomy Training Specialists

High School Diploma -

Stevenson High School

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Kristina Pernicano