Kristina Powers
Longview,Washington
Summary
Detail-oriented Patient Service Representative with a strong focus on HIPAA compliance and customer relationship management. Skilled in addressing patient inquiries and streamlining appointment scheduling to ensure a seamless patient experience.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Cowlitz Family Health Center
Longview, WA
04.2024 - Current
- Managed high volume of incoming calls, delivering exceptional customer service and support to patients and families.
- Resolved patient inquiries and issues promptly, enhancing patient satisfaction.
- Collaborated with healthcare staff to ensure smooth patient flow.
- Scheduled appointments using electronic health record systems effectively.
- Verified patient information and insurance details accurately.
- Ensured accurate insurance verification to facilitate smooth appointment scheduling.
- Registered patients by verifying records to update the computer system and patient charts.
- Educated patients on services available at the health center clearly.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained confidentiality of patient records in compliance with regulations.
- Referred patients to appropriate professionals and services.
Patient Service Representative
Our Lady Of the Lake Occupational Clinic
Gonzales, LA
09.2021 - 05.2023
- Resolved patient inquiries and issues promptly to enhance patient satisfaction.
- Collaborated with healthcare staff to ensure smooth patient flow.
- Processed patient referrals to specialists.
- Educated patients on available health center services to facilitate informed decision-making.
- Explained payment options, billing policies, and procedures to ensure clarity and understanding for patients.
- Assisted in processing patient payments and financial transactions seamlessly.
- Registered patients by verifying records to update computer system and patient charts.
- Utilized Epic software for patient management.
- Obtained proper authorization and identification to release confidential medical records.
- Referred patients to appropriate professionals and services.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Managed workers compensation claims by reviewing documentation and coordinating with insurance providers.
Patient Service Representative
St. Elizabeth Physician's
Gonzales, LA
07.2008 - 06.2009
- Verified patient information and insurance details accurately.
- Resolved patient inquiries and issues promptly to maintain satisfaction and trust.
- Collaborated with healthcare staff to ensure smooth patient flow.
- Processed patient payments and financial transactions accurately to ensure smooth operations.
- Greeted patients and managed front desk operations efficiently.
- Maintained confidentiality of patient records in compliance with regulations.
- Educated patients on available health center services to enhance understanding and access.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Ran credit card batches and balanced deposits on a daily basis.
- Referred patients to appropriate professionals and services.
Education
Certificate - Medical Office
Ascension College
Gonzales, LA05-1996
High School Diploma -
Camelback High School
Phoenix, AZ06-1988
Skills
- Electronic health records management
- Insurance verification processes
- Appointment scheduling systems
- HIPAA compliance adherence
- Patient education strategies
- Customer relationship management
Timeline
Patient Service Representative
Cowlitz Family Health Center
04.2024 - Current
Patient Service Representative
Our Lady Of the Lake Occupational Clinic
09.2021 - 05.2023
Patient Service Representative
St. Elizabeth Physician's
07.2008 - 06.2009
Certificate - Medical Office
Ascension College
High School Diploma -
Camelback High School