Kristina Randolph-Martell

• Supervised high-volume healthcare operations, ensuring accurate processing, regulatory compliance, and efficient service delivery for 1,000+ daily transactions.
• Led staff scheduling, workflow coordination, and training to ensure consistent adherence to procedures, accuracy standards, and service expectations.
• Managed eligibility verification, discrepancy resolution, and service recovery processes to ensure timely and accurate outcomes in a high-volume environment.
• Oversaw high-risk and sensitive items, ensuring regulatory compliance while proactively identifying and resolving operational issues to maintain efficiency.
• Supported implementation and adherence to organizational policies, procedures, and quality assurance standards to ensure consistent and compliant operations.
• Resolved escalated client and staff issues through investigation and grievance resolution, ensuring timely, accurate case resolution while maintaining service standards.
• Contributed to process improvement and workflow optimization initiatives to enhance operational efficiency and reduce turnaround times.
• Supported onboarding and training initiatives, ensuring staff followed standardized procedures and maintained accuracy and compliance standards.

Clinical Operations Pharmacy Technician

Kaiser Foundation Hospital – Martinez, CA

• Communicated with patients to collect and verify information regarding medical conditions, symptoms, and changes in health status; coordinated consultations with pharmacists as needed.
• Performed a wide range of clinical pharmacy operational activities with a strong focus on accuracy, efficiency, and service quality.
• Maintained and updated patient profiles in HealthConnect (Epic), including laboratory results and patient-specific clinical details.
• Collaborated with patients and pharmacists to verify medication dosages, refill authorizations, and patient information.
• Responded to incoming calls and inquiries from patients, nurses, and healthcare providers, resolving issues promptly and professionally.
• Participated in a Labor Management partnership, contributing to the development and modification of pharmacy workflows.
• Provided drug-specific information to patients, healthcare professionals, and physicians, including indications, usage, and potential side effects.
• Communicated clear medication instructions to patients, caregivers, and nursing staff to support adherence and patient safety.

• Prepared intravenous chemotherapy and hazardous drug admixtures using strict aseptic technique in compliance with Joint Commission, NIH, and institutional standards.
• Supported Phase II, III, and IV clinical trials, compounding investigational medications for patients at the Northern California Kaiser Permanente clinical trials hub.
• Designed and implemented workflow improvements related to pharmacy inventory controls, software integration, and medication safety initiatives.
• Trained and mentored pharmacy technicians, pharmacist interns, and pharmacist residents, assisting with daily staffing coordination and adherence to protocols.
• Collaborated closely with oncology physicians, nurses, and pharmacists to ensure timely and accurate medication delivery, verifying correct patient, medication, dose, route, and timing for every order.

• Prepared intravenous solutions, admixtures, respiratory medications, and chemotherapy agents using hospital-approved aseptic techniques.
• Accurately counted, measured, compounded, labeled, and dispensed medications in accordance with hospital protocols and safety standards.
• Maintained proper storage, documentation, and inventory records for controlled substances in compliance with regulatory requirements.
• Utilized hospital pharmacy information systems and Pyxis automated dispensing systems for medication distribution.
• Responded to incoming calls and inquiries from nurses and healthcare providers, supporting timely medication access.
• Resolved non-routine medication access issues, including drug shortages, stockouts, and high-cost or limited-availability medications, ensuring continuity of patient care.