Summary
Overview
Work History
Education
Skills
Timeline
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Kristina R. Black

Cheyenne,USA

Summary

Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

Overview

9
9
years of professional experience

Work History

Scheduling and Accounts Manager

Health Solutions
05.2024 - Current
  • Served as the primary point of contact for patients addressing inquiries, and developed and maintained strong relationships with patients to enhance their experience and encourage retention
  • Processed patient billing and insurance claims accurately and efficiently, verified insurance coverage and benefits, explained financial responsibilities and payment options
  • Kept accurate and organized patient records through filing, data entry, and inventory management
  • Worked closely with chiropractor to ensure coordinated patient care
  • Assisted in training new staff members on clinic procedures

Owner/Dog Trainer

World of Dog Training Front Range
04.2023 - 02.2025
  • Oversaw daily operations, including scheduling, budgeting, and financial management
  • Conducted initial consultations to assess client needs and tailor training programs accordingly, provided progress updates and feedback, and cultivated strong relationships with clients through excellent customer service and ongoing communication
  • Designed and executed a variety of dog-training programs and continuously evaluated and adjusted training methods based on individual behaviors and progress
  • Developed and implemented various marketing strategies to promote services, including organizing workshops and seminars to showcase services and educate dog owners
  • Ensured a safe training environment for dogs and clients
  • Stayed current with industry trends through ongoing research and professional development

English Teacher

Poder Academy Secondary School
08.2020 - 05.2023
  • Planning, designing, and delivering engaging lessons and content based on given state standards both in person and online
  • Managed caseloads of 80-90 students including providing feedback, individualized instruction and student conferences
  • Developed interpersonal skills that allowed me to communicate effectively with students, colleagues, parents, and upper management
  • Implemented strong use of technology including online meeting platforms, learning management systems, Office Suite, Google Workspace, and cloud-based grading software to meet diverse needs of both remote and on site students
  • Input and analyzed data both individually and in teams to assess effectiveness of teaching and curriculum, as well as improve student outcomes, identify areas for improvement and personalize learning

English Teacher

Fort Morgan Middle School
08.2016 - 05.2020
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
  • Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
  • Collaborated with colleagues to integrate cross-disciplinary approaches into teaching, enriching students' educational experience.

Education

B.A. - Secondary English Education

University of Wyoming
Laramie, Wyoming
05.2016

A.A. - Secondary Education

Laramie County Community College
Cheyenne, Wy
05.2012

Skills

  • Excellent oral and written communication skills
  • Detail-Oriented
  • Problem-Solving Abilities
  • Strong organizational skills
  • Learn new information and computer systems quickly
  • Client retention
  • Customer service
  • Strategic planning

Timeline

Scheduling and Accounts Manager

Health Solutions
05.2024 - Current

Owner/Dog Trainer

World of Dog Training Front Range
04.2023 - 02.2025

English Teacher

Poder Academy Secondary School
08.2020 - 05.2023

English Teacher

Fort Morgan Middle School
08.2016 - 05.2020

A.A. - Secondary Education

Laramie County Community College

B.A. - Secondary English Education

University of Wyoming

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Kristina R. Black