Kristina Aboudara
Klawock,AK
Summary
Dedicated professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Community Navigator
Tlingit And Haida Central Council
12.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Assisted in the application process for local, tribe and state rescources.
Supervisor
Alaska Commercial Company
04.2022 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Quickly and accurately counted drawers at start and end of each shift.
Patient Access Representative
Shared Services Center
02.2022 - 04.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated communication between patients and various departments and staff.
- Kept current with literature and felid advancements to advocate to and for patients.
- Established rapport with callers to build loyalty and support retention goals.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
COVID-19 Screener
Riverside Health Services
11.2022 - 02.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Recorded patient vital signs prior to beginning medical procedures.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
Patient Access Representative II
Alicia Roberts Medical Center
06.2021 - 11.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Deli Sales Associate
Alaska Commercial Company
04.2021 - 06.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Retail Sales Associate
Alaska Gifts
03.2019 - 10.2019
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
Dental Health Aide II
Alicia Roberts Medical Center
03.2017 - 05.2018
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Typed patient data into computer system using EagleSoft and Dentrix while following privacy laws and maintaining high level of accuracy.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
- Improved and developed knowledge through continuing education courses and seminars.
- Capably performed prophylaxis in absence of periodontal disease or gingivitis.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained knowledge and experience working with children in educational setting
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and expressed importance of diet.
Certified Dental Assistant
Alicia Roberts Medical Center
02.2011 - 03.2017
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery and orthodontic.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Front Office Receptionist
Alicia Roberts Medical Center
10.2010 - 02.2011
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Increased office productivity by transcribing weekly meetings and appointments and implementing organizational systems for documents.
Education
Dental Assisting Certificate - Dental
IntelliTec College - Pueblo
Pueblo, CO11.2010
High School Diploma -
Klawock City School District
Klawock, AK04.2007
Skills
- Verbal and written communication
- Caring and Empathetic
- Calm and Effective under pressure
- Patient confidentiality and data security
- Comfort with technology and data base
- Attention to detail
- Time management and prioritization
- Punctual and hard working
- Reliability and dedication
- Teamwork and Collaboration
- Professional and proactive
Timeline
Community Navigator
Tlingit And Haida Central Council
12.2023 - Current
COVID-19 Screener
Riverside Health Services
11.2022 - 02.2022
Supervisor
Alaska Commercial Company
04.2022 - 06.2022
Patient Access Representative
Shared Services Center
02.2022 - 04.2022
Patient Access Representative II
Alicia Roberts Medical Center
06.2021 - 11.2021
Deli Sales Associate
Alaska Commercial Company
04.2021 - 06.2021
Retail Sales Associate
Alaska Gifts
03.2019 - 10.2019
Dental Health Aide II
Alicia Roberts Medical Center
03.2017 - 05.2018
Certified Dental Assistant
Alicia Roberts Medical Center
02.2011 - 03.2017
Dental Front Office Receptionist
Alicia Roberts Medical Center
10.2010 - 02.2011
Dental Assisting Certificate - Dental
IntelliTec College - Pueblo
High School Diploma -
Klawock City School District