Kristina Aboudara
Klawock,AK
Summary
Dedicated professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Community Navigator
Tlingit And Haida Central Council
Klawock, Alaska
12.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Assisted in the application process for local, tribe and state rescources.
Supervisor
Alaska Commercial Company
Klawock, AK
04.2022 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Quickly and accurately counted drawers at start and end of each shift.
Patient Access Representative
Shared Services Center
Fort Smith, Arkansas
02.2022 - 04.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated communication between patients and various departments and staff.
- Kept current with literature and felid advancements to advocate to and for patients.
- Established rapport with callers to build loyalty and support retention goals.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
COVID-19 Screener
Riverside Health Services
Arkoma, Oklahoma
11.2022 - 02.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Recorded patient vital signs prior to beginning medical procedures.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
Patient Access Representative II
Alicia Roberts Medical Center
Klawock, Alaska
06.2021 - 11.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Deli Sales Associate
Alaska Commercial Company
Klawock, Alaska
04.2021 - 06.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Retail Sales Associate
Alaska Gifts
Craig, Alaska
03.2019 - 10.2019
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
Dental Health Aide II
Alicia Roberts Medical Center
Klawock , Alaska
03.2017 - 05.2018
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Typed patient data into computer system using EagleSoft and Dentrix while following privacy laws and maintaining high level of accuracy.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
- Improved and developed knowledge through continuing education courses and seminars.
- Capably performed prophylaxis in absence of periodontal disease or gingivitis.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained knowledge and experience working with children in educational setting
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and expressed importance of diet.
Certified Dental Assistant
Alicia Roberts Medical Center
Klawock, Alaska
02.2011 - 03.2017
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery and orthodontic.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Front Office Receptionist
Alicia Roberts Medical Center
Klawock, Alaska
10.2010 - 02.2011
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Increased office productivity by transcribing weekly meetings and appointments and implementing organizational systems for documents.
Education
Dental Assisting Certificate - Dental
IntelliTec College - Pueblo
Pueblo, CO11.2010
High School Diploma -
Klawock City School District
Klawock, AK04.2007
Skills
- Verbal and written communication
- Caring and Empathetic
- Calm and Effective under pressure
- Patient confidentiality and data security
- Comfort with technology and data base
- Attention to detail
- Time management and prioritization
- Punctual and hard working
- Reliability and dedication
- Teamwork and Collaboration
- Professional and proactive
Timeline
Community Navigator
Tlingit And Haida Central Council
12.2023 - Current
COVID-19 Screener
Riverside Health Services
11.2022 - 02.2022
Supervisor
Alaska Commercial Company
04.2022 - 06.2022
Patient Access Representative
Shared Services Center
02.2022 - 04.2022
Patient Access Representative II
Alicia Roberts Medical Center
06.2021 - 11.2021
Deli Sales Associate
Alaska Commercial Company
04.2021 - 06.2021
Retail Sales Associate
Alaska Gifts
03.2019 - 10.2019
Dental Health Aide II
Alicia Roberts Medical Center
03.2017 - 05.2018
Certified Dental Assistant
Alicia Roberts Medical Center
02.2011 - 03.2017
Dental Front Office Receptionist
Alicia Roberts Medical Center
10.2010 - 02.2011
Dental Assisting Certificate - Dental
IntelliTec College - Pueblo
High School Diploma -
Klawock City School District