Kristina Sanderson
Petersburg,NY
Summary
Dedicated automotive service advisor with expertise in customer satisfaction, complaint resolution, and relationship building. Proven ability to enhance loyalty and streamline service processes.
Overview
17
17
years of professional experience
Work History
Automotive Service Advisor
Lundgren Subaru
02.2025 - 11.2025
- Provided exceptional customer service, addressing inquiries and concerns effectively.
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Communicated with customers regarding vehicle maintenance and repair options clearly.
- Processed service orders accurately, ensuring timely completion of work requests.
- Developed strong relationships with clients to enhance loyalty.
- Analyzed customer feedback to identify areas for service improvement and training needs.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
CSR, Sales
Taconic Plastics
10.2020 - 02.2025
- Facilitated customer inquiries, resulting in customer satisfaction.
- Developed product knowledge to effectively assist customers with informed recommendations.
- Streamlined order processing, ensuring timely fulfillment of customer products.
- Collaborated with sales team to identify opportunities for upselling newer and better products offered.
- Resolved customer complaints efficiently and quickly when they arise with a product.
- Answered multiple emails and phone calls daily.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Explained to customers about product features, benefits, pricing options, and warranties.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Front Counter Associate
Delurey Sales and Service
04.2015 - 02.2020
- Managed front counter operations to ensure efficient customer service and satisfaction.
- Processed transactions accurately using the program provided by this business.
- Resolved customer inquiries and complaints promptly to enhance overall parts and service experience.
- Assisted in inventory management by tracking stock levels and placing reorder requests as needed.
- Implemented promotional displays to increase product visibility and enhance sales opportunities.
- Developed rapport with regular customers, receiving a sense of loyalty towards the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service at the front counter.
- Displayed strong communication skills while working with both customers and team members for efficient service delivery.
- Assisted customers with placing orders through phone.
Parts Manager
Carbone Auto Group
05.2009 - 04.2015
- Managed inventory levels and put in daily parts orders.
- I supervised a few employees, ensuring adherence to operational standards and procedures.
- Collaborated with service department to assess parts requirements for timely vehicle repairs and future stock items.
- Used inventory management program to improve accuracy in stock.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for customers and repair shops.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Supervised and trained staff on product knowledge and customer service.
- Answered multi phone lines.
- see through problems that customers and technicians brought to me to the end.
Education
High School Diploma -
Berlin Central School
Berlin, NYNo Degree - Security & Law
Questar III
Troy, NYSkills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Service advising
- Organization
- Warranty processing
- Estimating costs
- Follow-up skills
- Documentation
Accomplishments
Advisors were awarded special bonuses each quarter if we kept customer satisfaction above a certain percentage while i worked here and received them all.
Timeline
Automotive Service Advisor
Lundgren Subaru
02.2025 - 11.2025
CSR, Sales
Taconic Plastics
10.2020 - 02.2025
Front Counter Associate
Delurey Sales and Service
04.2015 - 02.2020
Parts Manager
Carbone Auto Group
05.2009 - 04.2015
High School Diploma -
Berlin Central School
No Degree - Security & Law
Questar III