KRISTINA SCHROEDER

Sioux Falls,SD

Summary

Skilled team player with strong background in busy environments. Works well independently and with others. Dependable worker equipped for fast paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. I have made it a priority in all of my jobs to create a good working relationship with nursing as well as providers.

Overview

years of professional experience

Work History

Patient Access Representative

Sanford Health

Sioux Falls, SD

09.2023 - Current

Checking patients in and out at the specialty clinic
Scheduling return appointments at check out
Answering calls and directing them to the correct location, sending messages to nursing, scheduling appointments at that time as well
I also do the majority of our Rapid City outreach prep as well as scheduling therapy appointments for our NICU clinic- these are both done weekly
Work on Workque and call out to patients families to schedule referrals as well as enter paper referrals/insurance required referrals
Reschedules/return appointment request (Workque)
Preceptor- I train in all areas of our department but primarily Workque/rapid prep and NICU clinic
I also help cover registration for lunches and days off at Childs Voice

Surgery Scheduler

Aurora Health

Oshkosh, WI

04.2023 - 08.2023

Scheduled cardiology surgery cases on the providers schedule in EPIC.
Prepped all the paperwork needed for the chart

MEDICAL SCHEDULER

North Central Heart

Sioux Falls, SD

04.2021 - 03.2023

I started as a switchboard operator in April 2021 and took on the role of also doing hospital discharges so patients could have an appointment before they were sent home
Switchboard:
Put workload messages in for the nurses/doctors
Scanned in papers from EOBs and stress tests, consent forms
Greeted patients over telephone to provide specific information regarding facility's services
Instructed patients on proper protocols to prepare for examinations and procedures
Answered telephones and directed calls to appropriate staff
Scheduling:
Nurses from the hospital would either message me through voalte or call my number directly and I would schedule the patient for any return visits/tests that they needed
Printed and mailed out reminder letters and special instructions if there were any

PATIENT ACCESS SUPPORT

Carris Health

Redwood Falls, MN

04.2018 - 03.2021

Answer incoming calls, help patients book appointments and send messages and answer any questions that they may have
I also do this with patients in person
Enter personal information, deal with release of records and other paperwork
Call out to patients when they are due for certain appointments, send out letters if we can't reach them by phone

Education

GED - undefined

Redwood Valley High School