Kristina Sealander
Deltona,FL
Summary
My current role is a Chat Service Representative and have over 2 years of experience with Paylocity. I am a fast learner and very detailed orientated. I have a background of banking and experience with balancing debits/credit. I can easily shift priorities based on the needs of the team. I feel my excellent communication and problem-solving skills, combined with a strong work ethic and ability to work as a team, makes me a valuable asset to any organization/role.
Overview
16
16
years of professional experience
Work History
Chat Service Representative
Paylocity
Remote, FL
02.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Research daily debits and credits to clients accounts and provide explanations on where the credits/charges are coming from.
- Assist other associates with troubleshooting as needed.
Account Manager
Paylocity
Lake Mary, FL
05.2022 - Current
- As an account manager I am required to answer incoming calls while still maintaining email responses under a certain time frame
- My job requires keeping a calm composure when clients call in under distress as well as be able to guide and help them with the payroll software
- I am required to troubleshoot to help resolve issues while using critical thinking and past experiences to solve problems while providing premier customer service.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Retail Merchandiser
Mondelez International
Orlando, FL
08.2021 - 05.2022
- With this company I am required to check in and out with management, rotate product properly, work through trucks and back stock thoroughly while ensuring both displays and the shelf get filled
- On occasion, I am also required to build displays per the stores request
- I am required to always maintain a neat and organized space.
Cake Decorator/Baker
Publix
Apopka, FL
04.2016 - 05.2022
- As a cake decorator my job is to accurately handle customer orders to their specific needs
- I have to be very detail orientated as to ensure what they order is what they get
- I am also responsible for following a production list and making sure all items are made according to an R&P guide
- I am responsible for ensuring that inventory levels are accurate so that we are receiving the correct amount of product during truck deliveries
- Working in a clean, neat environment is also crucial to maintaining the health and safety our customers.
Teller
Publix Employees federal Credit Union
Altamonte Springs, FL
05.2014 - 05.2016
- As a teller I was responsible for helping members deposit cash, checks, and coins
- I was also able to help them with withdrawals in the forms of cash, money orders, cashier checks, teller checks or wire transfers
- I helped members with transfers, pay loans and ensure the overall accuracy of their account
- I was responsible for opening up new accounts and ensuring that they qualified for the services they were applying for by running reports and background checks
- In addition, I was responsible for answering phones and directing the call where they needed to go
- At the end of the day, it was my responsibility to make sure my cash drawer always balanced
- Multi-tasking and being detailed oriented allowed me to be very successful at my job.
Customer Service Team Leader
Publix Supermarkets, Inc
Orlando, FL
09.2011 - 05.2014
- As a customer service team leader, I was required to manage the customer service department
- I consistently coached the associates to help improve our customer service team
- It was my responsibility to stay ahead and recognize when things needed to be done, prioritize them and delegate the task to make sure everything was getting completed
- I made sure customers were taken care of and always left completely satisfied
- I also had to deal with customer complaints and handle them in a professional manor and help dissolve the situation as much as possible
- I was in charge of running payroll, accepting new hires, drug screens, ordering uniforms/supplies and ensuring all documentation for the store was processed and delivered in a timely manor.
Customer Service Staff
Publix Supermarkets, Inc
Orlando, FL
05.2009 - 09.2011
- As a customer service staff, my responsibilities were to be able to multi task but still provide premier customer service
- I was required to complete money transfers, order supplies and handle customer concerns and solve them
- Answer the phone and direct them to the right department
- I was required to balance all registers at the end of the night as well as my office
- Order and receive money as well as use my problem solving skills at the end of the night if things didn't balance out correctly.
Cashier
Publix Supermarkets, Inc
Orlando, FL
07.2008 - 05.2009
- As a cashier at Publix I was required to greet each customer with a smile, be able to answer basic questions they might have as well as handle cash on a daily basis.
Education
High school diploma -
Foundation Academy
Winter Garden, FL05.2008
Skills
- Customer service
- Cashiering (10 years)
- Cash handling (10 years)/Good with numbers
- Keeps workspace organized and neat
- Able to multi-task without becoming overwhelmed
- Great Communication Skills
- Able to meet deadlines
- Hardworking
- Fast learner
- Database Maintenance
Timeline
Chat Service Representative
Paylocity
02.2023 - Current
Account Manager
Paylocity
05.2022 - Current
Retail Merchandiser
Mondelez International
08.2021 - 05.2022
Cake Decorator/Baker
Publix
04.2016 - 05.2022
Teller
Publix Employees federal Credit Union
05.2014 - 05.2016
Customer Service Team Leader
Publix Supermarkets, Inc
09.2011 - 05.2014
Customer Service Staff
Publix Supermarkets, Inc
05.2009 - 09.2011
Cashier
Publix Supermarkets, Inc
07.2008 - 05.2009
High school diploma -
Foundation Academy