Kristina Sealander
Deltona,FL
Summary
My current role is a Chat Service Representative and have over 2 years of experience with Paylocity. I am a fast learner and very detailed orientated. I have a background of banking and experience with balancing debits/credit. I can easily shift priorities based on the needs of the team. I feel my excellent communication and problem-solving skills, combined with a strong work ethic and ability to work as a team, makes me a valuable asset to any organization/role.
Overview
16
16
years of professional experience
Work History
Chat Service Representative
Paylocity
02.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Research daily debits and credits to clients accounts and provide explanations on where the credits/charges are coming from.
- Assist other associates with troubleshooting as needed.
Account Manager
Paylocity
05.2022 - Current
- As an account manager I am required to answer incoming calls while still maintaining email responses under a certain time frame
- My job requires keeping a calm composure when clients call in under distress as well as be able to guide and help them with the payroll software
- I am required to troubleshoot to help resolve issues while using critical thinking and past experiences to solve problems while providing premier customer service.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Retail Merchandiser
Mondelez International
08.2021 - 05.2022
- With this company I am required to check in and out with management, rotate product properly, work through trucks and back stock thoroughly while ensuring both displays and the shelf get filled
- On occasion, I am also required to build displays per the stores request
- I am required to always maintain a neat and organized space.
Cake Decorator/Baker
Publix
04.2016 - 05.2022
- As a cake decorator my job is to accurately handle customer orders to their specific needs
- I have to be very detail orientated as to ensure what they order is what they get
- I am also responsible for following a production list and making sure all items are made according to an R&P guide
- I am responsible for ensuring that inventory levels are accurate so that we are receiving the correct amount of product during truck deliveries
- Working in a clean, neat environment is also crucial to maintaining the health and safety our customers.
Teller
Publix Employees federal Credit Union
05.2014 - 05.2016
- As a teller I was responsible for helping members deposit cash, checks, and coins
- I was also able to help them with withdrawals in the forms of cash, money orders, cashier checks, teller checks or wire transfers
- I helped members with transfers, pay loans and ensure the overall accuracy of their account
- I was responsible for opening up new accounts and ensuring that they qualified for the services they were applying for by running reports and background checks
- In addition, I was responsible for answering phones and directing the call where they needed to go
- At the end of the day, it was my responsibility to make sure my cash drawer always balanced
- Multi-tasking and being detailed oriented allowed me to be very successful at my job.
Customer Service Team Leader
Publix Supermarkets, Inc
09.2011 - 05.2014
- As a customer service team leader, I was required to manage the customer service department
- I consistently coached the associates to help improve our customer service team
- It was my responsibility to stay ahead and recognize when things needed to be done, prioritize them and delegate the task to make sure everything was getting completed
- I made sure customers were taken care of and always left completely satisfied
- I also had to deal with customer complaints and handle them in a professional manor and help dissolve the situation as much as possible
- I was in charge of running payroll, accepting new hires, drug screens, ordering uniforms/supplies and ensuring all documentation for the store was processed and delivered in a timely manor.
Customer Service Staff
Publix Supermarkets, Inc
05.2009 - 09.2011
- As a customer service staff, my responsibilities were to be able to multi task but still provide premier customer service
- I was required to complete money transfers, order supplies and handle customer concerns and solve them
- Answer the phone and direct them to the right department
- I was required to balance all registers at the end of the night as well as my office
- Order and receive money as well as use my problem solving skills at the end of the night if things didn't balance out correctly.
Cashier
Publix Supermarkets, Inc
07.2008 - 05.2009
- As a cashier at Publix I was required to greet each customer with a smile, be able to answer basic questions they might have as well as handle cash on a daily basis.
Education
High school diploma -
Foundation Academy
Winter Garden, FL05.2008
Skills
- Customer service
- Cashiering (10 years)
- Cash handling (10 years)/Good with numbers
- Keeps workspace organized and neat
- Able to multi-task without becoming overwhelmed
- Great Communication Skills
- Able to meet deadlines
- Hardworking
- Fast learner
- Database Maintenance
Timeline
Chat Service Representative
Paylocity
02.2023 - Current
Account Manager
Paylocity
05.2022 - Current
Retail Merchandiser
Mondelez International
08.2021 - 05.2022
Cake Decorator/Baker
Publix
04.2016 - 05.2022
Teller
Publix Employees federal Credit Union
05.2014 - 05.2016
Customer Service Team Leader
Publix Supermarkets, Inc
09.2011 - 05.2014
Customer Service Staff
Publix Supermarkets, Inc
05.2009 - 09.2011
Cashier
Publix Supermarkets, Inc
07.2008 - 05.2009
High school diploma -
Foundation Academy
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