KRISTINA SEGOVIA
IRVING,TX
Summary
Bilingual Receptionist experienced in enhancing clinic efficiency and patient satisfaction through effective scheduling and communication. Leveraged adaptability and multitasking skills in diverse roles, including guest services and front desk management, to ensure prompt issue resolution and positive experiences. Utilized strong interpersonal skills and knowledge of booking systems to support smooth operations and contribute to team success.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Springhill Suites By Marriott
Irving, TX
10.2025 - 2026
- Managed check-in and check-out processes to ensure seamless guest experiences.
- Assisted guests with inquiries and resolved issues promptly to enhance satisfaction.
- Processed payments efficiently using hotel management software for accurate transactions.
- Maintained cleanliness and organization of front desk area to create a a welcoming environment.
- Coordinated room assignments based on guest preferences and availability effectively.
- Collaborated with housekeeping staff to manage room readiness and guest requests in a timely manner.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved service-related problems and documented actions in the system.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
RECEPTIONIST
Advanced Orthodontic Studio
Los Colinas, TX
11.2023 - 07.2024
- Greeted patients and scheduled appointments to improve clinic efficiency and boost patient satisfaction.
- Managed phone inquiries and insurance verifications to ensure clear communication and maintain accuracy.
- Produced detailed reports using Excel and Word to support decision-making and enhance record-keeping.
- Processed payments and developed treatment plans, contributing to financial accuracy and patient care.
- Assisted in maintaining a clean workspace and sanitized instruments, promoting a safe environment.
- Produced detailed reports using Excel and Word, supporting informed decision-making and record-keeping.
AMAZON DELIVERY DRIVER
Amazon
Louisville, TX
01.2023 - 03.2023
- Delivered packages on time, improving customer satisfaction through reliable service.
- Maintained vehicle safety standards, ensuring compliance and reducing operational risks.
- Collaborated with team to streamline delivery processes, leading to improved efficiency.
INFANT TEACHER
Little Dumplings Daycare
Irving, TX
01.2022 - 12.2022
- Designed daily activities for infants, fostering developmental milestones.
- Implemented tailored curricula, tracking individual growth.
- Ensures safety compliance, creating nurturing environments.
- Collaborates on sensory activities, boosting infant engagement.
- Coordinated with parents for consistent care, strengthening communication.
- Managed nap time routines to ensure infants rested adequately.
- Prepared and administered feedings to ensure proper nutrition for infants.
- Performed diaper changes to maintain infants' hygiene and comfort.
- Maintained classroom tidiness to create a safe and organized learning environment.
RECEPTIONIST
Dizzy Engines
El Paso, TX
01.2020 - 12.2021
- Greeted clients at reception
- Organized and updated client records
- Handled incoming calls from clients
- Maintained clean and organized workspace
- Oversaw inventory of office supplies
NANNY
At Home
Irving, TX
01.2019 - 09.2019
- Nurtured children, prioritizing safety and emotional well-being
- Prepared nutritious meals to promote healthy eating habits
- Maintained clean, organized environment through light housekeeping
- Provide nurturing child care, ensuring safety and well-being
- Prepare nutritious meals, fostering healthy eating habits
- Conduct light housekeeping to maintain a clean, organized environment
Education
HIGH SCHOOL -
Penn Foster
Skills
- Customer Service
- Guest relations
- Scheduling
- Multi-line phone systems
- Reservation Management
- Microsoft Office
- Property Management Software
- Adaptability
- Multitasking
- Dependable
- Empathy
- Patience
- Creativity
- Administrative support
- Emergency Response
- Administrative skills
LANGUAGES
English
Spanish
Timeline
Hotel Front Desk Clerk
Springhill Suites By Marriott
10.2025 - 2026
RECEPTIONIST
Advanced Orthodontic Studio
11.2023 - 07.2024
AMAZON DELIVERY DRIVER
Amazon
01.2023 - 03.2023
INFANT TEACHER
Little Dumplings Daycare
01.2022 - 12.2022
RECEPTIONIST
Dizzy Engines
01.2020 - 12.2021
NANNY
At Home
01.2019 - 09.2019
HIGH SCHOOL -
Penn Foster