Kristina Serna
Mesquite,TX
Summary
Seasoned Management Specialist with relevant background in overseeing strategic customer relationships. Demonstrated ability to manage multiple accounts, balance client needs and company goals, and drive revenue growth. Skilled in leveraging metric tools, delivering customized solutions, and ensuring customer satisfaction. Known for fostering long-term client relationships and contributing positively to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Management Specialist
Home Depot
Mesquite, Texas
02.2026 - Current
- Managed customer accounts to ensure satisfaction and retention.
- Collaborated with sales teams to develop tailored account strategies.
- Analyzed customer feedback to improve service delivery and support.
- Supported management with 20+ active customer accounts, assisted in resolving escalations, maintained 100%
- documentation compliance, and coordinated across departments to improve order accuracy and turnaround time.
Online Fulfillment Supervisor
Lowes Home Improvment
Mesquite, Texas
03.2022 - 12.2025
- Supervised daily fulfillment operations to ensure timely order processing.
- Trained and mentored team members on safety and operational procedures.
- Coordinated inventory management to maintain optimal stock levels for customers.
- Supervised 15–18 associates per shift managing 300+ daily orders.
- Improved on-time order completion by 20%+, reduced errors by 15%
- Executed labor scheduling, coached performance, resolved customer complaints, and enforced safety and SOP compliance.
- Demonstrated attention to detail while verifying product codes, quantities, sizes.
- Displayed excellent communication skills when interacting with customers, vendors and colleagues alike.
- Utilized strong organizational skills to manage multiple orders simultaneously while meeting customer
expectations. - Maintained cleanliness standards within the warehouse area by following established guidelines.
- Provided support to other departments within the organization on an as needed basis.
- Managed stock replenishment activities including restocking shelves and storage areas.
Supervisor
Dr. Ikes Lumber Company
Laredo, TX
02.2018 - 03.2021
- Supervised daily operations in lumber yard, ensuring efficiency and safety compliance.
- Resolved employee conflicts and facilitated effective communication within the team.
- Trained staff on proper equipment usage and safety protocols for optimal performance.
- Coordinated inventory management and product placement to streamline workflow processes.
- Implemented process improvements to enhance operational effectiveness and reduce waste.
- Led 10–20 associates, managed $1M+ inventory, reduced shrink by 10–15%, enforced OSHA-aligned safety programs, and improved operational efficiency through training and accountability.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
Pharmacy Technician Trainee
Walgreens Pharmacy
Laredo, Texas
01.2017 - 01.2018
- Assisted pharmacists in filling prescriptions and preparing medications.
- Maintained cleanliness and organization of the pharmacy workspace.
- Processed customer transactions accurately using the point-of-sale system.
- Supported pharmacists with 50–100+ prescriptions per shift, maintained 100% HIPAA compliance
- Worked register transactions in a timely manner with minimal cash errors
- Supported insurance verification processes for prescription claims submissions.
- Operated pharmacy software to manage patient records and medication orders.
- Collaborated with team members to ensure efficient pharmacy workflow.
- Organized drugs by expiration date to ensure freshness.
Education
Dr Leo Cigarroa High School
Laredo, TexasSkills
- People leadership
- Account strategy development
- Data analysis
- Sales collaboration
- Inventory management
- Process improvements
- Team collaboration
- Effective communication
- Training and mentoring
- Workflow optimization
- Performance management
Languages
English
Professional
Spanish
Professional
References
- Jose Esparza - Walgreens Store Manager
469-544-0408
- Elizabeth Hernandez- Walgreens Store Manager
956-652-6742
- Jose Hernandez Jr - Walgreens District Manager
210-563-8599
Certification
- Heavy machinery - Fork Lift certification
Timeline
Account Management Specialist
Home Depot
02.2026 - Current
Online Fulfillment Supervisor
Lowes Home Improvment
03.2022 - 12.2025
Supervisor
Dr. Ikes Lumber Company
02.2018 - 03.2021
Pharmacy Technician Trainee
Walgreens Pharmacy
01.2017 - 01.2018
Dr Leo Cigarroa High School