Kristina Shipp
San Antonio,TX
Summary
Dynamic server with a proven track record of delivering exceptional customer service in fast-paced environments. Skilled in conflict resolution, team leadership, and meticulous attention to detail, enhancing guest satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Server
Flix Brewhouse
San Antonio, TX
03.2023 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Deliver high quality customer service in a fast paced, high volume environment.
- Handle 100+ orders per shift with accuracy and efficiency
- Resolve customer concerns professionally and maintain a positive experience
- Train and mentor new employees on procedures and service standards
- Process cash and card transactions with strong attention to detail
Pet Groomer
Pet Smart Corporate Office
San Antonio, TX
03.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Skills
- Phone Communication
- Appointment Scheduling
- Customer Service
- Record Keeping
- POS Systems & Cash Handling
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Inventory & Office Support
Timeline
Server
Flix Brewhouse
03.2023 - Current
Pet Groomer
Pet Smart Corporate Office
03.2022 - 08.2022