Kristina Simmons
Indian Trail,NC
Summary
Skilled and enthusiastic manager with a track record of enhancing operational efficiency and fostering strong client relationships. Well-versed in financial management and team leadership, I have successfully implemented cost-saving strategies and optimized team productivity. My approach combines decisive project management with empathetic employee motivation, driving substantial organizational improvements.
Overview
26
26
years of professional experience
Work History
Business Manager
Pressly Playcation Station
10.2020 - 08.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Improved operational efficiency by adopting new technologies and training staff on best practices.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Veterinary Practice Manager
Pressly Animal Hospital
07.2011 - 08.2024
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Implemented electronic medical records system for better organization of patient information and improved efficiency.
- . Expanded range of offered services by adding new treatment options such as acupuncture, chiropractic care, and physical therapy for pets.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Oversaw the design and implementation of a new office layout that increased workspace functionality and improved overall workflow efficiency.
Veterinary Assistant
Banfield Pet Hospital
12.1998 - 06.2011
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed testing and completed blood counts.
- Educated clients on post-surgical care and nutrition.
Education
High School Diploma -
06.1998
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Business Administration
- Documentation proficiency
- Employee Motivation
- Employee Scheduling
- Purchasing and planning
- Payroll Administration and Timekeeping
Timeline
Business Manager - Pressly Playcation Station
10.2020 - 08.2024
Veterinary Practice Manager - Pressly Animal Hospital
07.2011 - 08.2024
Veterinary Assistant - Banfield Pet Hospital
12.1998 - 06.2011
Independence High School - High School Diploma,
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