Kristina Stromen
Murrieta,CA
Summary
Accomplished Customer Service Representative and Sales Leader skilled at building an atmosphere of collaboration. Cross-trained, multi-functioning professional with 10 years of experience in front office management landscapes. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment.
Overview
15
15
years of professional experience
Work History
Customer Relations Representative/Sales Associate
State Farm Insurance
05.2015 - Current
- Perform high volume quotes for products that include: Fire, Auto, Commercial, Life and Disability Insurance
- Performed data entry with Sales Force to record call notes, suggestions and questions
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 30% decrease in cancellations for 5 years
- Managed over 50 customers calls per day
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex customer issues by collaborating with internal teams for effective solutions.
Assistant to Store Director and Manager
Ralph's Grocery
07.2010 - 05.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Monitored security and handled incidents calmly
Video Editor Intern/Magazine Editor
UFCW Union Local 324
07.2014 - 04.2015
- Established and edited content in real time at events to deliver high-quality media content within short time frames
- Participated in creative meetings to assist in developing ideas and defining project deadlines
- Represented union at various store venues
- Published monthly periodical
- Interviewed members and filmed rallies and meetings
Education
Bachelor of Arts - Communications
California State University Fullerton
Fullerton, CA05.2014
Skills
- POS systems and strong multi-tasking skills
- New and current product knowledge
- Customer complaint resolution
- Results oriented leader
- Excellent social skills and conflict resolution
- Customer relationship building
- Data entry and management
- Friendly nature, clear oral/ written communication
Additional Information
- CERTIFICATES
- Property and Casualty License (California) Life and Health License (California)
- Property and Casualty License (Arizona) Life and Health License (Arizona)
- Property and Casualty License (Nevada) Life and Health License (Nevada)
- Property and Casualty License (Oregon) Life and Health License (Oregon)
Timeline
Customer Relations Representative/Sales Associate
State Farm Insurance
05.2015 - Current
Video Editor Intern/Magazine Editor
UFCW Union Local 324
07.2014 - 04.2015
Assistant to Store Director and Manager
Ralph's Grocery
07.2010 - 05.2015
Bachelor of Arts - Communications
California State University Fullerton