Kristina Surface
Shoreview,MN
Summary
Compassionate and detail-oriented Child Protection Social Worker dedicated to providing social work services to families where abuse or neglect has been reported. Expertise includes safeguarding and protecting children from further harm, carrying out statutory mandates, and developing case plans. Skilled at effective communication with those on my caseload, along with other collaterals involved.
Overview
35
35
years of professional experience
Work History
Delivery Courier
PPRC- Amazon
Maple Grove, MN
11.2021 - Current
- Maintain focus and heed attention to detail in a fast-paced and changing environment.
- Communicate effectively and professionally with members of the public, co-workers, managers, and Amazon employees.
- Successfully handle and deliver packages in a timely manner.
- Sustain effectual logs and records.
Full-Time Caregiver
Mother
Shoreview, MN
04.2016 - 10.2021
- Took time away from career to act as a full-time caregiver to my mom.
- Assisted mom with daily tasks such as feeding, bathing, dressing, and going to appointments.
- Aided in facilitating financial transactions, such as, paying bills and balancing checkbook.
Lead Child Care Provider & Book Store Associate
No. Heights Lutheran Church
Arden Hills And Roseville, MN
11.2012 - 03.2016
- Established and maintained safe, supportive, and welcoming environments for children of all backgrounds.
- Effectively communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Taught lessons and led activities to children ages newborn through elementary school.
- At the book store, greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
Full Time Parent
Self Employed
Arden Hills, MN
01.2007 - 10.2012
- Wonderfully provided around-the-clock care for my four girls.
- Enhanced talents in leadership, prioritization of schedules and events, teamwork, and determination.
- Volunteered at many places, such as, North Heights Lutheran Church, Feed My Starving Children, and Island Lake Elementary School.
Office Manager & Retail Sales Manager
Associated Sewing Supply
St. Paul, MN
06.1989 - 12.2006
- Created positive and rewarding customer experiences through warm and friendly interactions.
- Proficiently used Excel and QuickBooks to collect, organize, and disseminate account data.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Child Protection Social Worker & Support Worker
Hennepin County
Mpls., MN
06.2000 - 04.2004
- Developed child protection case plans that ensured the safety and stability of the children and families.
- Conducted field visits to ascertain the welfare of children on my caseload.
- Partnered with and maintained excellent relationships with other collaterals on the case.
- Prepared documentation and enforced judicial findings in child support orders.
Education
Bachelor of Arts - Criminal Justice
St. Cloud State University
St. Cloud, MN02.1998
Skills
- Providing In-Home & Case Management
- Carrying Out Statutory Mandates
- Developing Child Protection Case Plans
- Investigations Coordination
- Crisis Assessment
- Excels in written & verbal communication
- Culturally-sensitive
Timeline
Delivery Courier
PPRC- Amazon
11.2021 - Current
Full-Time Caregiver
Mother
04.2016 - 10.2021
Lead Child Care Provider & Book Store Associate
No. Heights Lutheran Church
11.2012 - 03.2016
Full Time Parent
Self Employed
01.2007 - 10.2012
Child Protection Social Worker & Support Worker
Hennepin County
06.2000 - 04.2004
Office Manager & Retail Sales Manager
Associated Sewing Supply
06.1989 - 12.2006
Bachelor of Arts - Criminal Justice
St. Cloud State University
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