Kristina Swendsen
Vancouver,USA
Summary
Dedicated Customer Service professional with knowledge of services offered and proven multitasking abilities while being able to quickly learn and master new concepts and skills. Committed to maintaining professional relationships to increase profitability and drive business results by being reliable & personable.
Overview
11
11
years of professional experience
Work History
Customer Service Lead
Waste Connections
04.2018 - Current
- Manage/assist 35+ CSR's in daily tasks, track stats & attendance, assist city & county personnel with service requests, administer PIP's & write ups
- Input building maintenance requests.
- Organized regular individual & team meetings to share best practices, driving continuous improvement within the department.
- Contributed to development of new training materials that improved overall team knowledge and performance levels via ACE
Customer Service Representative
Waste Connections
04.2018 - Current
- Assist customers with billing questions, submit work orders, high volume inbound call handling, handle customer emails, process payments
- Assist customers via live chat & emails.
Billing Representative
Charter Communications
09.2016 - 04.2018
- Assist customers with billing questions, submit work orders, high volume inbound call handling up to 60+ calls a day
Member Service Representative
Columbia Credit Union
07.2015 - 08.2016
- High volume inbound call handling, trouble shooting, experience with outlook, chat, emails, customer service
- Lead in assisting the credit union during the system upgrade
Catering Dept. Lead
Chuck's Produce & Street Market
08.2013 - 07.2015
- Take customer orders (customer service), build invoices, cash handling, delivering orders, general office duties
Bulk Dept. Specialist
Chuck's Produce & Street Market
08.2013 - 07.2015
- Maintain bin supply, cleanliness, & freshness
- Order product, bulk buys, and info cards
- Set retail values and maintain margins.
Cashier/Health & Wellness
Chuck's Produce & Street Market
08.2013 - 07.2015
- Customer service, cash handling, closing, cleaning, register experience, ordering product.
Education
High School Diploma -
Evergreen High School
Vancouver, Wa01.2009
Skills
- Quality work
- Personable leader
- Dedicated to success of department & WC
- Quick to adapt to new changes or policies
Accomplishments
- Promoted to Customer Service Lead
- Lead collaboration efforts with team of 4-5 in the development of ACE. (Stand alone program used for email customer service.)
Certification
Timeline
Customer Service Lead
Waste Connections
04.2018 - Current
Customer Service Representative
Waste Connections
04.2018 - Current
Billing Representative
Charter Communications
09.2016 - 04.2018
Member Service Representative
Columbia Credit Union
07.2015 - 08.2016
Catering Dept. Lead
Chuck's Produce & Street Market
08.2013 - 07.2015
Bulk Dept. Specialist
Chuck's Produce & Street Market
08.2013 - 07.2015
Cashier/Health & Wellness
Chuck's Produce & Street Market
08.2013 - 07.2015
High School Diploma -
Evergreen High School
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