KRISTINA TALLEY
Fair Oaks,USA
Summary
Results-driven Business Operations Specialist with extensive experience at Berkshire, specializing in process optimization and compliance management. Expertise in team training, strategic execution, and data analysis, with a strong focus on enhancing operational efficiency, and building lasting client relationships. Proven ability to deliver measurable results, and drive continuous improvement across business operations.
Overview
16
16
years of professional experience
Work History
Business Operations Specialist II
BERKSHIRE (formerly Biddle Consulting Group)
Folsom, CA
07.2024 - 02.2025
- - Managed client workflows and job notifications across departments; ensured compliance and accuracy in reporting.
- - Led training on internal tools and SOPs, including onboarding and teamwide documentation processes.
- - Conducted project scheduling, payment forecasting, and data analysis to optimize operations.
- - Delivered strategic support for client services, compliance submissions, and internal reports.
Business Operations Specialist I & Quality Control Specialist
BIDDLE CONSULTING GROUP
Folsom, CA
01.2022 - 07.2024
- - Supported coordination of federal compliance reporting and SOP enhancement.
- - Maintained and updated service documentation; led training and onboarding for QA protocols.
- - Interfaced with clients and cross-functional teams to uphold quality and scheduling standards.
- - Created project deliverables and inspection logs for internal and external audits.
Guest Services Leader
PILOT FLYING J / Arco AMPM
Folsom, CA
08.2021 - 08.2022
- - Managed daily service operations, coordinated shift coverage, and trained frontline staff.
- - Monitored performance KPIs, implemented feedback systems, and resolved guest concerns.
- - Prepared daily sales and transaction reports; optimized customer-facing processes.
Customer Service Representative
HEALTH NET FEDERAL SERVICES
Sacramento, CA
09.2021 - 12.2021
- - Assisted federal health clients within HIPAA-compliant environments.
- - Managed service requests and documentation using internal support systems.
- - Resolved issues through collaboration and promoted repeat customer engagement.
Dispatch Coordinator
GROUPONE IT CONSULTING
Folsom, CA
01.2019 - 08.2020
- - Coordinated IT service ticket dispatch and resource scheduling using routing software.
- - Tracked service progress, supported field technicians, and resolved client concerns.
- - Created dispatch performance reports; ensured timely service delivery and documentation.
Advanced Technical Support Specialist
AT&T MOBILITY
Evansville, IN
07.2009 - 11.2018
- - Delivered Tier 2 support for account and technical issues; mentored junior agents.
- - Resolved escalated service inquiries and network troubleshooting tasks.
- - Documented service tickets and strengthened customer retention through resolution.
Education
Certified Nursing Assistant -
Ivy Tech Community College
Evansville, INHigh School Diploma -
Central High School
Evansville, INSkills
- - Dispatch Scheduling & Field Coordination
- Team leadership
- - SAP Notifications & Job Tracking
- - Crew Support & Route Optimization
- - Customer Inquiry & Issue Resolution
- - Emergency Response Logistics
- - Workflow Documentation & Reporting
- - Internal Communications & Stakeholder Support
- - QA, Compliance & Training Development
References
References available upon request.
Timeline
Business Operations Specialist II
BERKSHIRE (formerly Biddle Consulting Group)
07.2024 - 02.2025
Business Operations Specialist I & Quality Control Specialist
BIDDLE CONSULTING GROUP
01.2022 - 07.2024
Customer Service Representative
HEALTH NET FEDERAL SERVICES
09.2021 - 12.2021
Guest Services Leader
PILOT FLYING J / Arco AMPM
08.2021 - 08.2022
Dispatch Coordinator
GROUPONE IT CONSULTING
01.2019 - 08.2020
Advanced Technical Support Specialist
AT&T MOBILITY
07.2009 - 11.2018
Certified Nursing Assistant -
Ivy Tech Community College
High School Diploma -
Central High School
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