Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Kristina Taylor

Memphis,TN

Summary

Dynamic leader with proven expertise in streamlining operations and enhancing customer satisfaction at It’s a Vibe. Excelled in training and mentoring teams, leveraging outstanding communication skills for impactful leadership. Achieved significant improvements in staff performance and client relations, demonstrating adeptness in both recruitment and team motivation.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Managed Account Coordinator

FedEx Logistics
05.2016 - Current
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Coordinated meetings, calls, and demos for account management team.

Tax Specialist

Internal Revenue Service, IRS
10.2019 - 11.2021
  • Maintained thorough and current understanding of applicable tax laws.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
  • Reviewed financial statements for accuracy and integrity.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Collected and submitted required tax payments.

Store Manager

It’s a Vibe
01.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.

Education

Associate Of Business Administration - Business Administration

Southern New Hampshire University
Hooksett, NH
12.2021

Skills

  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Recruitment and hiring
  • Goals and performance
  • Team motivation

Certification

  • Certified Public Accountant(CPA)- National Association of State Boards of Accountancy.
  • Certified Commercial Investment Member (CCIM)- CCIM Institute.
  • Project Management Professional (PMP) - Project Management Institute.
  • Certified Business Manager (CBM) - The Association of Professionals in Business Management.
  • Accredited Business Accountant/Advisor (ABA) – Accreditation Council for Accountancy and Taxation.
  • Certified Management Accountant (CMA) - Institute of Management Accountants.

Timeline

Store Manager

It’s a Vibe
01.2021 - Current

Tax Specialist

Internal Revenue Service, IRS
10.2019 - 11.2021

Managed Account Coordinator

FedEx Logistics
05.2016 - Current

Associate Of Business Administration - Business Administration

Southern New Hampshire University
Kristina Taylor