Meghan Payne

- I was promoted from a customs broker coordinator to a senior customs trade specialist in 2023

- I have taken the initiative daily to ensure the shipments that need to be keyed get completed

- I usually receive a daily list of priority shipments and make it my priority to finish the shipments in duplex. I also communicate with my coworkers about the status of said shipments

- I have been trained in dozens of special and SOP accounts that require moore detailed instructions for keying along with being trained to key all PGAs

-Was in charge of food prep for the day and correctly labeling food with expiration dates to ensure food safety

-Worked a variety of shifts and was told I am reliable when it comes to covering shifts for my coworkers

• Resolved customer complaints and maintained clean and tidy checkout area.
• Met customer service goals and exceeded customer expectations.
• Handled multiple tasks at once with ease
• Utilized POS system to handle customer cash and credit card transactions.

• Placed books on proper shelves when returned to circulation.
• Answered questions from patrons and helped to find desired materials.
• Answered patron questions in-person or by phone regarding library services and resources.
• Handled check-in and check-out process of library books and materials at circulation desk.
• My manager promoted me to a team lead after 2 semesters and with that position, I handed out daily tasks to other coworkers and was often given the responsibility to close up the building on my own and ensure everyone followed the rules and stayed safe