Kristina Vela
Clermont,FL
Summary
Currently a first year student at the University of Florida seeking a Bachelor's of Science in Nursing. Experience working in fast paced environment's and am looking to expand on a growing passion for healthcare and patient care. BLS certified and CNA license will be obtained on 4/26/24.
Overview
2
2
years of professional experience
Work History
Hostess
Texas Roadhouse
06.2022 - 08.2023
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Front Desk Receptionist
Serenity Spa And Wellness
05.2021 - 06.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Education
Bachelor of Science - Nursing
University of Florida
Gainesville, FL05.2027
High School Diploma -
East Ridge High School
Clermont, Florida05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Exceptional communication
- Complaint Handling
- Service prioritization
- Team player mentality
- Multitasking proficiency
- Basic Life Support for Health Care Providers
Volunteering
I actively volunteer with groups in Clermont and Gainesville. In Clermont, I am an active volunteer with Charity Across South Lake, providing goods to local families in need. In my college town, Gainesville, I volunteer with a club called Girls Empowered by Math and Science. We visit local elementary schools and promote STEM education and interest in school aged girls.
Timeline
Hostess
Texas Roadhouse
06.2022 - 08.2023
Front Desk Receptionist
Serenity Spa And Wellness
05.2021 - 06.2022
Bachelor of Science - Nursing
University of Florida
High School Diploma -
East Ridge High School
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