Kristina Wagner
Erie,PA
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Head Teller
Erie Federal Credit Union
02.2023 - Current
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Identified potential needs through observation, questioning, and listening.
- Trained new hires on customer service policies and procedures.
Assistant Head Teller
Erie Federal Credit Union
06.2021 - 02.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined teller operations for increased accuracy and productivity by implementing new procedures.
- Reduced cash discrepancies with diligent cash drawer management and thorough end-of-day reconciliation.
- Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
- Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
- Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
Teller
Erie Federal Credit Union
03.2021 - 06.2021
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
High School Diploma -
Erie High School
Erie, PA06.2020
Culinary Certificate - Culinary Arts
Erie High School Culinary Program
Erie, PA06.2020
Skills
- Rapid 10-Key Data Entry
- 10-Key Data Entry
- Consumer Banking
- Organization and Planning
- Anti-Money Laundering Regulations
Timeline
Head Teller
Erie Federal Credit Union
02.2023 - Current
Assistant Head Teller
Erie Federal Credit Union
06.2021 - 02.2023
Teller
Erie Federal Credit Union
03.2021 - 06.2021
High School Diploma -
Erie High School
Culinary Certificate - Culinary Arts
Erie High School Culinary Program
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