Kristina Wallace
Compassionate and dependable Medical Assistant and Caregiver with extensive experience providing high-quality patient care, administrative support, and exceptional customer service. Skilled in assisting with daily living activities, monitoring patient health, taking vital signs, scheduling appointments, maintaining accurate medical records, and verifying insurance benefits. Experienced in working with diverse patient populations while demonstrating empathy, patience, and professionalism. Strong ability to communicate effectively with patients, families, and healthcare teams, ensuring quality care and a positive patient experience. Dedicated to promoting patient safety, dignity, and overall well-being in fast-paced healthcare environments.
Work History
Medical Assistant
6 Months- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Supported clinical staff with routine tasks, enhancing workflow efficiency in daily operations.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient care.
- Coordinated appointment scheduling, improving patient access to treatment services.
Caregiver
3 Years 8 Months- Provided compassionate personal care to my client, enhancing their daily living activities and comfort.
- Assisted client with mobility and transportation, ensuring safety during outings and appointments.
- Administered medications as prescribed, maintaining accurate records of client health status.
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Residential Counselor
2 Years 4 Months- Supervise adults with mental illness, ensuring safety and providing daily support.
- Coordinate resident outings and manage transportation, enhancing community engagement.
- Oversee crisis situations, implementing effective intervention strategies.
- Supported residents in daily activities and personal development goals.
Sales & Customer Service
- Managed customer interactions via phone, resolving issues and scheduling efficiently.
- Processed payments and established customer accounts, enhancing service accessibility.
- Coordinated dispatch and completed purchase orders, ensuring seamless operations.
Repricing Specialist
- Reviewed and corrected claims, ensuring accuracy in codes and adjustments.
- Resolved insurance disputes, enhancing provider relations and reducing claim processing time.
- Managed provider communications, completing verifications efficiently and accurately.
Education
Medical Assistant
Therapeutic Technician
High School
Skills
Externship
Medical Assistant Main St. Urgent care
Maintained organized patient records, referral's and communicated effectively with providers, and patients.
Accurately measured and recorded vital signs (BP, temp, pulse) for 25+ patients daily.
Administered injections/immunizations and performed basic lab tests