Kristina Whisenant
Hazel Green,AL
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, crossselling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.
Overview
13
13
years of professional experience
Work History
Automotive Technician
Mazda Toyota Manufacturing
Madison, AL
10.2023 - 09.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Built vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Customer Service Representative
Heartland Dental
Work From Home
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
Hazel Green, AL
08.2014 - 03.2023
- Answered inbound calls, in regards to billing, sales and technical issue
- Up-sold customers on plans, devices, and add-ons
- Assisted with payment and ordering new products
- De-escalated customer issues
- Logged details of customer service calls in computer system following correct protocols
- Remained open to feedback from supervisor and peers to build and improve skill set
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Followed up with customers regarding product functionality and overall satisfaction
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Developed strong customer relationships and loyalty through effective communication
- Met daily customer service quotas with a focus on quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
RETAIL SALES ASSOCIATE
Toys"R"Us
Huntsville, AL
06.2011 - 08.2014
- Located merchandise on racks or shelves and delivered to customers
- Set up promotional displays and signage to increase sales
- Delivered exceptional customer service to guests
- Maintained a clean and organized store environment that met all safety standards
- Leveraged product knowledge to demonstrate features and benefits
- Greeted customers and engaged in conversation to assess needs
- Explained products and services to help customers make informed decisions
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Used POS system to process sales and refund transactions
- Cleaned and organized sales floor in accordance with company merchandising standards
- Promoted store products by actively engaging customers and providing product demonstrations
- Utilized sales strategies to increase average purchase amounts.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
HIGH SCHOOL DIPLOMA -
Hazel Green High School
Hazel Green, AL05.2009
Skills
- Sales Expertise
- Critical Thinking
- Problem Solving
- Flexibility
- Communication
- Teamwork
- Organization
- Creativity
- Emotional Intelligence
- Attention To Detail
- Responsibility
- Computer Softwear Design
- Dat Analysis
- Negotiations
- Mathematics
- Project Management
- Marketing
- Administrative
- Writing/Typing
- Strong Work Ethic
- Problem-Solving
- Safety awareness
- Customer Service
- Inspecting vehicles
- Team Collaboration
- Heavy Lifting
Personal Information
Title: Customer Service Representative
Timeline
Automotive Technician
Mazda Toyota Manufacturing
10.2023 - 09.2024
Customer Service Representative
Heartland Dental
06.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
08.2014 - 03.2023
RETAIL SALES ASSOCIATE
Toys"R"Us
06.2011 - 08.2014
HIGH SCHOOL DIPLOMA -
Hazel Green High School