Automotive Technician
Kwik Kar Auto Care Of Saginaw
08 2023 - 04 2024
Hi, I’m
Aaron Berens
Haltom City ,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Kwik Kar Auto Care Of Saginaw1216 S. Blue Mound Rd, Blue Mound TX 76131
Automotive Technician
08 2023 - 04 2024
Job overview
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Holman Automotive
Call Center Representative
07 2022 - 07 2023
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Boosted customer retention rates through attentive service and deep understanding of customer needs.
- Consistently met performance goals with excellent problem-solving skills and technical knowledge.
- Managed inbound calls from both residential and business clients, addressing a wide range of technical concerns efficiently.
Kwik Kar 7301 Boat Club Rd Fort Worth TX 76179
Automotive Technician
04 2019 - 06 2022
Job overview
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Soapy Jeff's Car Wash and Lube Center6339 Lake Worth Blvd, Fort Worth, TX 76135
Automotive Store Manager
10 2016 - 04 2019
Job overview
- Enhanced employee performance through regular training, coaching, and professional development opportunities.
- Monitored competitor activities within local market area to stay informed on industry trends while adapting strategies accordingly for continued success.
- Boosted employee morale by creating a positive work culture that celebrated successes while encouraging open communication about challenges faced within store operations.
- Ensured safe working environment for staff and customers by maintaining a clean, organized store layout and adhering to safety guidelines.
- Analyzed sales data regularly to identify areas of improvement or growth potential within store operations or product lines.
- Improved customer satisfaction by implementing efficient inventory management systems and streamlining store operations.
- Addressed customer complaints promptly by investigating issues thoroughly and offering satisfactory resolutions when needed.
- Conducted regular performance evaluations with team members to provide constructive feedback and support professional growth.
- Led team of automotive professionals in providing exceptional customer service and assistance with vehicle maintenance issues.
- Established strong relationships with suppliers, negotiating favorable pricing and delivery terms for the store.
- Oversaw daily financial transactions, including cash handling, deposits, and reconciliations to ensure accuracy in accounting processes.
- Developed customized solutions for individual clients'' automotive needs, resulting in increased repeat business and client satisfaction ratings.
Education
Boswell High School
05.2008
Skills
- Customer Relations
- Customer Response
- Sales expertise
- Goals and performance
- Relationship building and management
- POS systems
- Mathematical aptitude
- Strategic thinker
- Operations
- Personnel development
- Staff training and development
- Product and service sales
- Training and mentoring
- Team Building
- Team leadership and coaching
- Hourly shift management
- Maximizing profitability
- Staff Management
Timeline
Call Center Representative
Holman Automotive
07 2022 - 07 2023
Automotive Technician
Kwik Kar
04 2019 - 06 2022
Automotive Store Manager
Soapy Jeff's Car Wash and Lube Center
10 2016 - 04 2019