Kristina White

• Dedicated time to personal interests and family.

Assisted customers by reviewing emails, placing outbound calls, and handling incoming calls on a multi phone line system.

Assisted 100+ customers daily by reviewing emails and handling incoming calls on a multi line phone line system.

Responsible for managing all daily downloads from various insurance companies.

Enter new business in company software and maintain customer files.

Answer customer billing questions and take policy payments.

Quote new business and re-quote renewals.

Handle customer-initiated policy changes.

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service by answering inquiries & complaints, providing personalized assistance in a timely manner.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Developed strong relationships with customers by providing personalized assistance and support.

De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Assisted customers by reviewing emails, placing outbound calls, and handling incoming calls on a multi phone line system.

Assisted 100+ customers daily by reviewing emails and handling incoming calls on a multi line phone line system.

Responsible for managing all daily downloads from various insurance companies.

Enter new business in company software and maintain customer files.

Answer customer billing questions and take policy payments.

Quote new business and re-quote renewals.

Handle customer-initiated policy changes.

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service by answering inquiries & complaints, providing personalized assistance in a timely manner.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Developed strong relationships with customers by providing personalized assistance and support.

De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

inventory and cash control, and marketing.

Oversee day-to-day operations and employee performance.

Performed consultant and sales functions as needed.

Managed daily salon operations, including scheduling appointments, customer service, and staff management.

Developed policies and procedures to ensure customer satisfaction and safety standards were met.

Maintained accurate financial records of all salon transactions.

Trained and supervised staff on proper customer service techniques and product knowledge.

Oversaw inventory control for retail products and supplies.

Monitored employee performance to ensure quality services were delivered consistently.

Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.

Negotiated contracts with vendors for supplies, equipment, and other resources necessary for daily operations.

Resolved customer complaints in a timely manner while maintaining positive relationships with clients.

Created monthly reports that tracked progress towards goals set by ownership.

Conducted interviews with prospective employees prior to hiring decisions being made.

Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.

Performed regular maintenance checks on equipment used in the salon to ensure safe operation.

Placed inventory orders, monitored shelf stock and tracked expenses.

Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Scheduled employees and oversaw customer appointment calendar.