Kristina Williams
Fairborn
Summary
Resourceful Service Trainer known for high productivity levels and efficient task completion. Specialize in effective communication strategies, innovative training methodologies, and customer service excellence. Excel in leadership, problem-solving, and adaptability, ensuring optimal performance and team development.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Certified Service Trainer
Buffalo Wild Wings
Fairborn
04.2022 - Current
- Developed and delivered training sessions for new service staff.
- Facilitated ongoing training to enhance team performance and service standards.
- Collaborated with management to identify training needs and gaps.
- Mentored team members to improve service skills and customer interactions.
- Assisted in implementing company policies and operational procedures during training.
- Maintained records of all completed training sessions, including attendance sheets and evaluation forms.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Server
Steak N Shake
Fairborn
12.2015 - 03.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash and processed payments using point-of-sale systems.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
Assistant Manager
Piada Italian Street Food
Beavercreek
12.2013 - 12.2015
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on menu items and service standards.
- Coordinated inventory management to maintain stock levels and freshness.
- Oversaw compliance with health and safety regulations in food preparation areas.
- Developed staff schedules to optimize labor costs and service efficiency.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Managed customer service inquiries and complaints in a timely manner.
Education
Associate of Applied Science - Radiology Technology
Sinclair Community College
Dayton, OH 01.2026 - 02.2026
GED
, OHSkills
- Excellent customer service
- Quick problem resolution
- Punctual
- Able to handle multitasking under high stress
- Great interpersonal communication
- Quick learner
Timeline
Associate of Applied Science - Radiology Technology
Sinclair Community College
01.2026 - 02.2026
Certified Service Trainer
Buffalo Wild Wings
04.2022 - Current
Server
Steak N Shake
12.2015 - 03.2022
Assistant Manager
Piada Italian Street Food
12.2013 - 12.2015
GED