Kristin Cook

• Maintained, updated and detailed records of calls for service in multiple electronic databases.
• Evaluated and adjusted routes for responding units based on available workers, traffic hazards and weather conditions.
• Directed dispatching, routing and tracking of Incident Response Units to critical and non-emergency events based on priority, availability and needs of the public and Arizona Highway Patrol.
• Closely monitored dispatch board to assess and prioritize daily calls.
• Facilitated communications between citizens and field personnel to answer questions or resolve concerns.
• Coordinated repairs to highway infrastructure to maintain continuity of operations and safe roadways.

I held multiple positions at MCSO; Switchboard Operator, Emergency Dispatcher, Training Coordinator, Emergency Dispatch Supervisor and Training Supervisor.

Past responsibilities and accomplishments include:

• Participating on the Implementation Team for a new agency wide computer aided dispatch program (Intergraph).
• Programming the new phone system (Intrado) prior to moving into MCSO headquarters.
• Developing curriculum to implement dispatching protocols for Detention staff transporting inmates outside of secured facilities.
• Determining a way to self-fund raises for Communications staff utilizing vacant positions.
• Completion of AZPOST General Instructor's class
• Completed APCO curriculum includes Public Safety Telecommunicator (PST), PST Instructor, Communications Training Officer (CTO), CTO Instructor, Active Shooter and Communications Center Supervisor. Through Public Safety Training Consultants I finished ‘High Risk’, ‘Being the Best’ and ‘It’s Your Ship – Leadership'.
• Supervised Emergency Dispatchers and Call Takers; answered calls for service over 911 and non-emergency lines and worked radio channels as needed.
• Continuously monitored deputies and ran information to check and verify license plates, wants and warrants and other criminal justice information. I kept sergeants advised of pending calls for service and emergency or high risk situations.
• Ensured that officer safety was maintained while providing emergency and non-emergency assistance to citizens and office personnel.
• Made necessary calls after hours to facilitate proper response to critical incidents.
• Trained and advised subordinates in computer operations, customer service, questioning techniques and properly relaying information to deputies, the public and other supporting organizations.
• Responded to questions pertaining to policy and procedure, prepared employee performance evaluations, counseled and mentored employees, while taking steps to correct and/or improve overall work performance.
• Compiled and prepared various division reports upon request from my Commander, Command Staff and other divisions as well as for myself to improve call handling and staffing levels.
• Reviewed audio recordings to assist with investigations and ensure quality control.
• Formulated schedules to staff a 24 hour facility while coordinating leave approvals and coverage.
• Utilizing payroll software to approve and modify time entries to accurately reflect hours worked and leave taken.