Michael Pettersson
West Allis,WI
Summary
Highly-qualified Operational/Dispatch Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
25
25
years of professional experience
Work History
Operations Assistant/Dispatcher
GO Riteway
Oak Creek, WI
10.2023 - Current
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured that all safety protocols were followed during day-to-day operations.
- Received and dispatched calls for airline services and email.
- Answered customers inquiries via phone and email.
- Dispatched drivers to meet daily delivery needs for company customers.
Operations Supervisor
USF Holland
Milwaukee , WI
10.2014 - 07.2023
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Motivated 50 plus workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHSA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Managed labor assignments, equipment allocations and met transportation operations and production goals.
- Recommended measures to improve production methods, equipment performance and team operations and productivity.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dispatcher
Performance Freight Systems
Milwaukee, WI
06.1999 - 10.2014
- Scheduled loads according to priority and available equipment.
- Evaluated and adjusted over 30 plus routes based on daily needs, available workers, traffic hazards and weather conditions.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
- Tracked changes in computer system to keep records current and accurate.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Skills
- Dispatcher Monitoring
- Positive Communication Skills
- Transportation Coordination
- Delivery Procedures
- Driver Communication
- Schedule Management
- Strategic Decision Making
- Adjusting Routes
- Customer Relationship Management
- Database Updates
- Customer Relations
- Improving Operational Efficiency and Standards
- Dekra Safety Trained
- Line Haul Coordination
Timeline
Operations Assistant/Dispatcher
GO Riteway
10.2023 - Current
Operations Supervisor
USF Holland
10.2014 - 07.2023
Dispatcher
Performance Freight Systems
06.1999 - 10.2014
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