Kristine Hulstrom
LOS ANGELES,CA
Summary
Hospitality professional with proven track record in delivering exceptional guest services and managing front desk responsibilities. Recognized for effective communication and ability to handle guest concerns promptly. Committed to teamwork and adaptability, ensuring seamless guest experience in dynamic environments.
Overview
28
28
years of professional experience
Work History
Front Desk Guest Service Representative
Hollywood VIP Hotel
Hollywood, CA
03.2021 - 05.2026
- Worked the evening shift as the only onsite employee of a busy 30 room hotel in Hollywood: front desk, light housekeeping, maintenance
- Handled all guest requests, interactions, questions or concerns with expediency and thouroughness
- Documented all guest interactions for fellow staff and management for accuracy and possible follow up if needed
- Stayed current on local attractions, venues, and events for accurate recommendations while visiting our city
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Small Business Owner
Oz Custom Curtains
Hollywood, CA
01.2013 - 05.2020
- Started a sole proprietorship after identifying a need in the window treatment markets for budget friendly custom curtains
- Built my own free website: OzCustomCurtains.com
- Delivered low cost, high quality custom curtains by managing my time and supply costs efficiently, accurately and honestly
- Worked closely with clients so that the product was on budget, on time, as ordered and defect free
- Educated clients about curtain styles, fabric options and functionality for perfect installs
- The majority of my customers were referrals from previous clients
Costume Production Assistant
Self-employeed
Los Angeles, CA
01.1998 - 01.2017
- Collaborated closely with multiple individuals and department heads to deliver a perfect product
- Sourced and organized fabrics and materials, keeping costs and artistic vision in mind.
- Oversaw project timelines, ensuring timely completion of costumes within established deadlines.
Education
Associate of Arts -
Fashion Institute of Design And Marketing
San Francisco, CA06-1997
Skills
- Thorough and reliable
- Effective conflict resolution
- Sales strategy development
- Effective team collaboration
- Strategic issue identification
- Effective verbal and written communication
Timeline
Front Desk Guest Service Representative
Hollywood VIP Hotel
03.2021 - 05.2026
Small Business Owner
Oz Custom Curtains
01.2013 - 05.2020
Costume Production Assistant
Self-employeed
01.1998 - 01.2017
Associate of Arts -
Fashion Institute of Design And Marketing