Kristine Nickerson
Foster,RI
Summary
Detail-oriented receptionist with strong telephone skills, data entry proficiency, and exceptional customer relations. Committed to creating welcoming environments and enhancing operational efficiency.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
The Preserve at Briarcliff
Johnston RI
03.2022 - 03.2023
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Assisted residents with special requests or needs.
- Maintained organized front desk area, enhancing operational efficiency.
- Assisted visitors by providing accurate information and directions.
- Processed incoming mail and packages, ensuring timely delivery to appropriate departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Office Assistant
Giovanni Chiropractic
Foster, RI
07.2021 - 03.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and chiropractic staff to ensure seamless service delivery.
- Processed insurance claims and verified patient coverage for timely billing and payments.
- Handled incoming calls, addressing inquiries and providing information about services offered.
- Monitored inventory levels of office supplies, placing orders as needed to maintain stock availability.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Customer Service Representative
State of RI Division of Motor Vehicles
Cranston, RI
09.2018 - 12.2020
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions and documentation for vehicle registrations and titles accurately.
- Assisted customers with navigating the DMV website and online services effectively.
- Ensured all documentation were submitted correctly for transaction processing
- Educated customers on licensing requirements and procedures to ensure compliance.
- Handled escalated customer complaints, ensuring timely resolution while maintaining professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Human Services
Community College of RI
Lincoln, RIBusiness, Travel And Tourism
The Sawyer School
Warwick, RI08-1996
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
- Data inputting
Timeline
Receptionist
The Preserve at Briarcliff
03.2022 - 03.2023
Front Office Assistant
Giovanni Chiropractic
07.2021 - 03.2022
Customer Service Representative
State of RI Division of Motor Vehicles
09.2018 - 12.2020
Human Services
Community College of RI
Business, Travel And Tourism
The Sawyer School