Kristine Niday
Summary
Dedicated customer service and operations professional with experience in customer care, dispatch, showroom sales, estimating, and order management. Proven ability to build strong relationships with homeowners, contractors, and customers while providing exceptional service and support. Skilled in preparing estimates, coordinating large orders, resolving customer concerns and managing multiple priorities in fast paced environments. Recognized for strong communication, problem-solving abilities, attention to detail, and a commitment to delivering positive customer experience
Overview
25
25
years of professional experience
Work History
Customer Care and Dispatch
Google Fiber
Nashville, Tennessee
08.2025 - 05.2026
- Coordinated daily scheduling and dispatch of field technicians for installations and service calls
- Delivered high-quality customer support via phone, email, and chat in a fast-paced environment
- Prioritized and routed service tickets using CRM and dispatch systems
- Collaborated with field teams to reduce delays and improve appointment success rates
- Maintained accurate customer records, service updates, and scheduling documentation
- Helped improve first-call resolution and overall customer satisfaction
Director of Sales
Interior Door Replacement
Mountain View, California
04.2012 - 06.2025
- Led, coached, and mentored sales managers and representatives to enhance team effectiveness and achieve targets.
- Built and maintained strong relationships with key clients and partners, driving customer loyalty and repeat business.
- Ensured effective utilization of CRM systems and sales processes, streamlining workflows and improving data accuracy.
- Achieved yearly sales goals 2 months early in 2018 and 2019.
- Averaged $1.2M in individual annual sales.
- Trained staff in sales, scheduling, estimating, and customer service.
- Answered incoming calls and assisted customers with product inquiries, pricing, order status and scheduling.
- Estimate project costs and coordinated large door and hardware orders for homeowners and contractors, ensuring accuracy, timely delivery, and customer satisfaction.
Accounts Payable and Receivable Clerk
Sdi Insulation
Burlingame, California
07.2010 - 08.2011
- Processed vendor invoices, ensuring timely payments and accurate records.
- Maintained general ledger entries for accounts payable and receivable, supporting accurate financial reporting.
- Utilized accounting software to streamline invoice processing and reporting tasks.
- Collaborated with team members to improve efficiency in payment cycles.
- Monitored customer account details for payment activity.
- Prepared 1099 forms at year’s end for independent contractors.
- Assisted in the preparation of financial statements, including profit and loss statements and balance sheets.
- Managed accounts payable and receivable functions, including invoicing and payment processing.
Office Manager
Spectrum Fine Homes
Mountain View, California
08.2008 - 09.2010
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated communication between staff, contractors, and clients to streamline project updates.
- Maintained filing systems and ensured accessibility of important documents for staff.
- Trained new employees on office procedures and company protocols effectively.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Tracked invoices and payments to maintain accuracy in accounts receivable and payable.
- Managed front desk operations, including greeting visitors, answering questions, and directing them to appropriate personnel.
- Resolved customer inquiries promptly while maintaining positive relationships with clients.
- Created spreadsheets in Excel to monitor vacation requests and sick days for better resource management.
Sales Manager
Custom and Security Hardware
Mountain View, California
03.2001 - 08.2008
- Developed strategic sales plans to align with market trends and customer needs.
- Led sales team to improve product knowledge, resulting in increased customer engagement.
- Built relationships with key clients to foster loyalty and repeat business opportunities.
- Implemented customer feedback systems to improve service quality and drive customer satisfaction.
- Trained new staff on product features to ensure effective sales presentations.
- Managed daily operations of the sales department, including supervision of staff members.
- Created and presented monthly sales performance reports to management, highlighting key trends and insights.
Education
High School Diploma -
Fremont High School
Sunnyvale, CA06-1996
Some College (No Degree) -
San Jose City College
San Jose, CASkills
- Customer support
- CRM management
- CRM Software (10)
- Salesforce
- Order processing
- Client relationship building
- Workflow optimization
- Administrative Experience (7 years)
- Office Experience (10)
- Microsoft Office
- QuickBooks
- Sales Management (10)
- Management (10)
- Organization
- Flexible and adaptable
- Friendly, positive attitude
Education and Training
other,other
Timeline
Customer Care and Dispatch
Google Fiber
08.2025 - 05.2026
Director of Sales
Interior Door Replacement
04.2012 - 06.2025
Accounts Payable and Receivable Clerk
Sdi Insulation
07.2010 - 08.2011
Office Manager
Spectrum Fine Homes
08.2008 - 09.2010
Sales Manager
Custom and Security Hardware
03.2001 - 08.2008
Some College (No Degree) -
San Jose City College
High School Diploma -
Fremont High School