Kristine Rios
Chicago,IL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Seeking a multitude of dedicated, innovative professionals with which to share collaborative mindsets
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Operations Manager
Vetco Total Care -Diversey
09.2023 - Current
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Increased sales revenue by developing and implementing effective sales strategies to drive packet penetration within the market
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Boosted company profitability through detailed expense tracking, analysis, and optimization efforts to minimize loss and drive profit
- Created para-professional schedules to optimize workflow and productivity while reducing labor costs
Client Care Concierge - Lead
Veterinary Emergency Group
10.2021 - 09.2023
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
Services Manger
Kriser's Natural Pet
06.2019 - 10.2021
- Supervised a sales force of 20 sales associates.
- Analyzed sales data and kept up to date with market trends.
- Built relationships with customers and the community to establish long-term business growth.
- Contacted customers by phone and email in response to inquiries.
- Coached employees in successful selling methods and encouraged cross-selling of additional products and services.
- Provided impactful sales training and motivated sales team members to drive revenue growth.
- Identified opportunities for growth within the territory and collaborated with sales teams to ensure goal attainment.
- Planned and directed staff training and performance evaluations.
- Trained all incoming service team members.
Shift Supervisor
Pet Supplies Plus
01.2018 - 01.2021
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Worked with team members to improve performance and implement training updates.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Developed unique events and special promotions to drive sales.
- Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Maintained computer and physical filing systems.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Met challenging quotas for productivity and accuracy of work.
- Leveraged advanced skills and training to support operational needs of multiple departments.
Education
Bachelor of Science - Pre Medicine For Nueroscience
University Of Illinois At Chicago
Chicago, IL06.2021
Skills
- Customer service
- Business development
- Financial management
- Staff management
- Document management
- Business analysis
- Operations management
- Budgeting
- Project management
- Staff Development
Certification
Nail trimming Certified
CPR certified
Timeline
Hospital Operations Manager
Vetco Total Care -Diversey
09.2023 - Current
Client Care Concierge - Lead
Veterinary Emergency Group
10.2021 - 09.2023
Services Manger
Kriser's Natural Pet
06.2019 - 10.2021
Shift Supervisor
Pet Supplies Plus
01.2018 - 01.2021
Bachelor of Science - Pre Medicine For Nueroscience
University Of Illinois At Chicago
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