Kristine Tucker
El Cajon,CA
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Drybar
06.2022 - Current
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Professional House Cleaner
Crisp Cleaning Services
09.2021 - 06.2022
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
Front Desk Lead
Blue Jeans And Bikinis
01.2021 - 09.2021
- Trained and supervised employees on office policies and procedures.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
El Capitan High School
Lakeside, CA08.2021
Skills
Team building and supervision
Computer Reservations Systems
Good Judgment
Guest Relations
Timeline
Front Desk Manager
Drybar
06.2022 - Current
Professional House Cleaner
Crisp Cleaning Services
09.2021 - 06.2022
Front Desk Lead
Blue Jeans And Bikinis
01.2021 - 09.2021
High School Diploma -
El Capitan High School
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