Kristine Vizzerra
Glendale,AZ
Summary
Proactive professional with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Executive Administrative Assistant to C-Suite
Verde Clean LLC
01.2024 - 01.2025
- Supervised and coordinated administrative operations, including document management and correspondence
- Served as the primary point of contact for internal and external stakeholders, ensuring excellent communication and service delivery
- Seamlessly interacted with colleagues to plan and complete special projects
- Managed confidential information with discretion, ensuring compliance with organizational policies
- Executed additional tasks assigned by executive leadership as well as directors from various other departments such as HR, Finance and Operations
- Facilitated communication between executives and departments, ensuring smooth workflow
- Improved document management by organizing and maintaining electronic filing systems
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities
- Worked along side the safety team managing workmans compensation claims
- Managed all commercial insurance policies ensuring proper coverages in place and keeping exposure data up to date to prevent incorrect premiums.
Benefits Administrator
Verde Clean LLC
08.2023 - 01.2024
- Managed employee benefits programs and ensured compliance with regulations
- Provided support to employees regarding benefits inquiries
- Analyzed benefits data and recommended improvements
- Collaborated with cross-functional teams to optimize benefits administration processes
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances
- Reviewed benefits paperwork for accuracy and completeness
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks
- Worked closely with the health insurance broker to quote and obtain appropriate health plans for owners and employees, onboarded new employees to each plan qualified for and assisted in open enrollment
Agent/Agency Owner
Farmers Insurance
10.2012 - 08.2023
- Sold personal and business lines of insurance policies and assessed client needs, providing tailored insurance solutions, and ensuring comprehensive coverage
- Conducted thorough consultations to understand client’s individual and business requirements
- Informed clients of policies and procedures.
- Recommended appropriate insurance products that align with their specific needs
- Explained policy features, benefits, and terms clearly and accurately
- Assisted clients with the application process, ensuring all documentation was complete and accurate
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Provided ongoing support and reviews to adapt coverage as client needs evolve
- Built and maintained strong client relationships through excellent customer service and regular communication
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Customer Service
Farmers Insurance
09.2006 - 10.2012
- Provided excellent customer service to clients within agency and call center settings
- Resolved issues and maintained customer service standards within an agency and call center settings
- Handled inquiries and resolved issues promptly
- Cross sold insurance products to existing clients
- Increased repeat business with exceptional customer service and friendly interactions
- Exceeded performance metrics consistently, earning recognition for outstanding customer service skills
Education
Real Estate License -
Westford College
01.2000
Diploma - undefined
Agua Fria High School
01.1990
Skills
- Strong attention to detail
- Creative and resourceful problem solving skills
- Poise and professionalism
- Excellent written and verbal communication
- Strong computer skills (Microsoft365, Word, Excel, Teams)
- Travel coordination
- Office organization
- Process improvement
- Venodor management
- Multitasking ability
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 100+ employees
- Collaborated with team in the development of an employee health and safety program
- Resolved an accounts receivable issue which led to measurable improvements by increasing cash flow efficiency
- Enhanced contract management by creating a channel to organize documents, setting renewal reminders, and noting key details like price increases and staffing requirements
Certification
Current Arizona P & C and Life & Health insurance licenses
Timeline
Executive Administrative Assistant to C-Suite
Verde Clean LLC
01.2024 - 01.2025
Benefits Administrator
Verde Clean LLC
08.2023 - 01.2024
Agent/Agency Owner
Farmers Insurance
10.2012 - 08.2023
Customer Service
Farmers Insurance
09.2006 - 10.2012
Diploma - undefined
Agua Fria High School
Real Estate License -
Westford College
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