KRISTIN TANI
EWA BEACH,HI
Summary
Dependable and driven Executive Leader offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Results-oriented, decisive leader adept at forging relationships with team members, key partners and vendors. Forward thinking mindset, ready for challenges and focused on meeting future demands.
Overview
17
17
years of professional experience
Work History
Vice President/General Manager
Hawaiian Properties Ltd.
01.2023 - Current
- Oversee all operations for 220 short, mid and long term rentals in Waikiki
- Introduced sales and marketing strategies to facilitate business expansion to include paid social media marketing, website enhancement, SEO upgrades, platform additions, CRM
- Actively engage in owner acquisition efforts through comp set analysis, owner conversions through sales process and warm calling
- Encourage owners to engage in upgrade of units to enhance guest satisfaction and revenue potential, with over $300K in completed renovations
- Formulated and executed strategic initiatives to improve product offerings, to include guest loyalty program
- Grow partnerships with other businesses to establish reciprocity in services
- Monitor legislation pertaining to short term rentals and act as advisor to owners
- Maintained P&L and shouldered corporate fiscal responsibility
Assistant General Manager
The Modern Honolulu
04.2021 - 01.2023
- Leads operations of Front Office, Housekeeping, Engineering, Food & Beverage & Security departments for 353 room property with 200 team members
- Served as interim General Manager during restructuring
- Instrumental in repositioning of F&B operations, with focus on efficiency and profitability; achieved highest revenue since 2015
- Leveraged property as leader in small events by serving as catering sales/events manager, adding $300k of new revenue
- Execution of $4 million in capital expenditure property improvements
- Facilitated transition of procurement platform, payroll system and developer to HOA operating budget; facilitate reconciliation of monthly financial statements, variance analysis and monthly forecasts
- Key contributor in managing internal and external relationships through transitional period during change of ownership to HGV
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
Assistant General Manager/Operations Manager
AOAO Waikiki Banyan
01.2020 - 04.2021
- Lead daily operations of Engineering, Security and Janitorial staff, while maintaining positive relationships with rental operators and commercial lessees
- Led transition to contracted janitorial service to actualize $300,000/year savings
- Served as on-site project manager for $5.1 million pipe replacement project and $1.7 million spall repair project
- Provided guidance to AOAO Board of Directors on building improvements and reserves projects; attended all BOD Meetings and owner's meetings
- Implemented cloud-based task management system for Engineering, to streamline operations and elevate guest/resident experience
- Developed systems and procedures to improve operational quality and team efficiency
- Administer property-related budgets, review invoices and track costs; assist in the development of annual and reserves budgets
Area Wellness Manager, Corporate Risk Management
Hyatt Hotels Corporation
10.2018 - 01.2020
- Managed safety initiatives, compliance training, OSHA recordkeeping, worker’s compensation claims and return to work programs for 5 Hawaii hotels
- Reduced injuries among personnel with development and implementation of robust safety programs and policies
- Trained colleagues in most current regulations and practices in effort to prevent mishaps and promote overall safety
- Investigated allegations surrounding work place injuries to check validity and recommend actions to minimize risk
- Lead Safety Committee meetings, with focus on prevention and wellness
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect
Director of Housekeeping
Hilton Grand Vacations
10.2009 - 10.2018
- Lead and mentor 14 managers, 125 team members and 50 subcontracted employees of the resort’s housekeeping department for 1,08 units
- Managed $10 million HOA budget across 4 associations; creation and preparation of yearly operating and reserves budgets for presentation and approval by Board of Directors
- Directly responsible for all aspects of purchasing, receiving, storekeeping, inventory, bid proposal and awards for largest department in resort, on both Birchstreet and Oracle platforms
- Member of pre-opening team for 3 HGV properties - responsible for creation of pre-opening budgets, coordination with contractors, vendors, design teams, installation of FF&E and OS&E, owner punchlists
- Provided onsite project management support for renovation and other capital improvement projects
- Led team to Outstanding on-site quality assurance audits and 15+ point increase in guest satisfaction scores
- Developed and implemented employee incentive programs to promote top performance
Executive Assistant Housekeeper
Hilton Hawaiian Village Waikiki Beach Resort
11.2006 - 10.2009
- Lead and mentor 12 managers and 500 team members of the Hotel’s housekeeping department
- Responsible for ensuring compliance with Hilton Hotels brand standards of cleanliness and condition for 3,000 guest rooms and over 10 acres of public space
- Maintained productivity controls in line with a $1 million dollar per month department payroll budget
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
- Oversee various capital improvement projects such as guest room renovation
- Represent the department at all levels in administering the Collective Bargaining Agreement
- Successfully led department to 100% ratings on Quality Assurance audits
Education
Bachelor of Science - Travel Industry Management, Hotel and Restaurant Management
University of Hawaii At Manoa
Honolulu, HI2000
Skills
- 20 years of Leadership Experience
- Results Oriented
- Leader Development
- Training, Coaching and Mentoring
- Problem and Conflict Resolution
- Collaborative Team Building
- Process Optimization
- Project Implementation and Completion
- Highly Motivated
- Effective Communicator
- Efficient Multi-Tasker
- Maximizing Guest Satisfaction
- Hands-On Leader
Additional Information
- OSHA 30 for General Industry certified
- Accredited Residential Manager (ARM) through Institute of Real Estate Management
- Nominated for ARDA Timeshare with Aloha Awards - 2022 Leader of the Year
Timeline
Vice President/General Manager
Hawaiian Properties Ltd.
01.2023 - Current
Assistant General Manager
The Modern Honolulu
04.2021 - 01.2023
Assistant General Manager/Operations Manager
AOAO Waikiki Banyan
01.2020 - 04.2021
Area Wellness Manager, Corporate Risk Management
Hyatt Hotels Corporation
10.2018 - 01.2020
Director of Housekeeping
Hilton Grand Vacations
10.2009 - 10.2018
Executive Assistant Housekeeper
Hilton Hawaiian Village Waikiki Beach Resort
11.2006 - 10.2009
Bachelor of Science - Travel Industry Management, Hotel and Restaurant Management
University of Hawaii At Manoa
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