Kristopher De Los Santos
Aurora,CO
Summary
Driven individual with experience in customer service, management, IT and programming. I take pride in the work I do and aim to excel no matter what the situation may bring. Through my work experience I've learned both people and technical skills, teamwork, leadership, and have nurtured a strong passion for helping people.
Overview
11
11
years of professional experience
Work History
Desktop Support
Marrick Medical
09.2022 - Current
- Provided assistance from Level 1-3 Tech support for the company. This included tasks ranging from PC troubleshooting, employee on-boarding, data analysis, on premise and cloud based server management/migration.
- Made a great deal of improvements to infrastructure in our 365 and AWS environments to help transition from a small to mid size company.
- Basic automation script writing, SQL reports, programming, suggesting and implementing changes related to cybersecurity, HIPAA compliance, custom phishing campaigns and a great deal of other responsibilities.
Server/Gaucho Chef
Rodizio Grill
06.2022 - 01.2023
- Provided a quality dining experience to guests which involved attentive service, drink suggestions, familiarizing myself with menu items and building connections with regular patrons.
- Responsible for preparing and cooking a wide variety of meats as needed for dinner service and as requested in a dynamic environment. Also presented and carved these meats for guests at the table while being friendly and informative about what was being offered.
Manager
Olive Garden
02.2014 - 05.2022
- Helped to manage and operate a high volume restaurant environment while building connections with guests and team members.
- My responsibilities included setting and achieving sales goals for the team, resolving any issues that arose with guests, keeping and receiving inventory, waste reduction, as well as labor and cash management.
- Previously worked various positions in the restaurant to fully familiarize myself with the processes of operation including Server, Bartender, Trainer, To-go specialist, Line cook and Prep.
Education
Computer Science -
University of Texas - Rio Grande Valley
Edinburg, TexasSkills
- Customer Service
- Problem Solving
- Communication
- Programming
Timeline
Desktop Support
Marrick Medical
09.2022 - Current
Server/Gaucho Chef
Rodizio Grill
06.2022 - 01.2023
Manager
Olive Garden
02.2014 - 05.2022
Computer Science -
University of Texas - Rio Grande Valley
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