Kristopher Johnson

• Oversaw daily store operations, ensuring compliance with safety and quality standards.
• Trained and mentored team members on customer service protocols and product knowledge.
• Managed inventory levels, utilizing inventory management systems to optimize stock availability.
• Implemented promotional strategies to enhance sales performance and customer engagement.

Developed and installed a new tire inventory program

Store became profitable for the first time in 3 years during my first month as manager.

Obtained and managed new commercial accounts throughout the tri-state.

Obtained new commercial accounts by cold calling and utilizing leads while maintaining existing accounts.

Effectively and accurately invoicing purchases utilizing Maddenco, CRM, and Salesforce systems.

24/7 availability

Inbound call center sales consultant

Effectively used active listening and fact finding to transition even the most difficult situations into sales opportunities.

Obtained over 125% to goal for my entire 13 year career.