Detail-oriented Business Analyst with expertise in data analysis, SQL, and system testing. With a proven ability to enhance team workflows and deliver comprehensive Tier 2 support, ensuring efficient operations and user satisfaction.
Overview
6
6
years of professional experience
Work History
Business Analyst
CGI Federal
Lebanon, Virginia
09.2021 - Current
Delivered comprehensive Tier 2 support for Momentum suite products, addressing complex user issues.
Executed system and regression testing for new builds while enhancing overall functionality through defect creation.
Conducted thorough testing of proposed solutions in controlled environments for reliability verification.
Maintained internal reference materials that improved team workflow and efficiency significantly.
Ensured accurate documentation of all support interactions across various ticketing systems.
Supported multiple helpdesks by adhering to service level agreements and assisting with critical processes.
Monitored new team members, providing training and enhancing Help Desk procedures.
Acted as interim lead for the Tier 1 team from July 2025 through October 2025, providing direction during transitional periods.
Accounts Receivable Clerk
KVAT Food Stores
Abingdon, Virginia
07.2020 - 09.2021
Developed journal entries, flagged invoices for deductions, and set up receivables efficiently.
Assisted in accounts receivable duties by creating essential reports, enhancing team workflow as a backup member.
Balanced lottery accounts and reconciled weekly reports to support financial operations.
Facilitated vendor communications by providing timely accrual balances, invoice backups, and statements to ensure clarity and accuracy.
Prepared weekly and monthly lottery/lotto reports for management review.
Compiled detailed reports on company gift certificates, gift cards, and community cash to support financial tracking and decision-making.
Generated air vending reports monthly while accurately recording daily journal entries.
Business Analyst at Navarro Research & Engineering Inc. (Contractor to the U.S. Dept. of Energy)Business Analyst at Navarro Research & Engineering Inc. (Contractor to the U.S. Dept. of Energy)