Summary
Overview
Work History
Education
Skills
Timeline
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Kristopher Kestner

Whitesburg,KY

Summary

Detail-oriented Business Analyst with expertise in data analysis, SQL, and system testing. With a proven ability to enhance team workflows and deliver comprehensive Tier 2 support, ensuring efficient operations and user satisfaction.

Overview

6
6
years of professional experience

Work History

Business Analyst

CGI Federal
Lebanon, Virginia
09.2021 - Current
  • Delivered comprehensive Tier 2 support for Momentum suite products, addressing complex user issues.
  • Executed system and regression testing for new builds while enhancing overall functionality through defect creation.
  • Conducted thorough testing of proposed solutions in controlled environments for reliability verification.
  • Maintained internal reference materials that improved team workflow and efficiency significantly.
  • Ensured accurate documentation of all support interactions across various ticketing systems.
  • Supported multiple helpdesks by adhering to service level agreements and assisting with critical processes.
  • Monitored new team members, providing training and enhancing Help Desk procedures.
  • Acted as interim lead for the Tier 1 team from July 2025 through October 2025, providing direction during transitional periods.

Accounts Receivable Clerk

KVAT Food Stores
Abingdon, Virginia
07.2020 - 09.2021
  • Developed journal entries, flagged invoices for deductions, and set up receivables efficiently.
  • Assisted in accounts receivable duties by creating essential reports, enhancing team workflow as a backup member.
  • Balanced lottery accounts and reconciled weekly reports to support financial operations.
  • Facilitated vendor communications by providing timely accrual balances, invoice backups, and statements to ensure clarity and accuracy.
  • Prepared weekly and monthly lottery/lotto reports for management review.
  • Compiled detailed reports on company gift certificates, gift cards, and community cash to support financial tracking and decision-making.
  • Generated air vending reports monthly while accurately recording daily journal entries.
  • Managed promotional money invoices weekly alongside producing corresponding monthly summaries.

Education

MBA - Business Analytics

Radford University
Radford, VA
08-2024

Bachelor of Science - Accounting

University of Virginia's College At Wise
Wise, VA
05-2020

Skills

  • Data Analysis
  • SQL Proficiency
  • Data Visualization
  • Business Process Modeling
  • Process Optimization
  • System Testing
  • User Acceptance Testing
  • Regression Testing
  • Documentation Control
  • Risk Assessment
  • Cost Analysis

Timeline

Business Analyst

CGI Federal
09.2021 - Current

Accounts Receivable Clerk

KVAT Food Stores
07.2020 - 09.2021

MBA - Business Analytics

Radford University

Bachelor of Science - Accounting

University of Virginia's College At Wise
Kristopher Kestner