Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristopher Nichols

Broken Bow,OK

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

13
13
years of professional experience

Work History

General Manager

Carter Adams Hardwood Floors
10.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Maintained stock, measured and ordered all supplies.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients while maintaining excellent customer service.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Store Manager

Lighthouse And Flooring
11.2010 - 10.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Education

High School Diploma -

Liberty Eylua ISD
Texarkana, Texas
05.1998

Skills

  • Advertising and Marketing
  • Schedule Management
  • Project Management
  • Quality Management
  • Customer Retention

Timeline

General Manager

Carter Adams Hardwood Floors
10.2019 - Current

Store Manager

Lighthouse And Flooring
11.2010 - 10.2019

High School Diploma -

Liberty Eylua ISD

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Kristopher Nichols