Kristopher Raff
VANCOUVER,WA
Summary
Dynamic Lead Bartender with a proven track record in staff management and mixology. Cultivated strong customer relationships and enhanced service quality, driving repeat business and customer loyalty.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Bartender
Hooligans Sports Bar
Vancouver, WA
09.2019 - Current
- Trained and mentored new bartenders to enhance team performance and service quality.
- Developed innovative cocktail recipes, increasing customer satisfaction and repeat business.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Shift Leader
Dutch Bros
Vancouver, WA
03.2016 - 01.2020
- Supervised daily operations to ensure optimal workflow and team performance.
- Trained and mentored new baristas on product knowledge and customer service standards.
- Implemented process improvements that enhanced efficiency during peak hours.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Ilwaco High School
Ilwaco, WASkills
- Staff management
- Proficient in mixology
- New hire training
- Bar equipment maintenance
- Outgoing personality
- Service-oriented mindset
- Bar operations management
- Highly reliable
Certification
Class 12 Mixologist Permit
Timeline
Lead Bartender
Hooligans Sports Bar
09.2019 - Current
Shift Leader
Dutch Bros
03.2016 - 01.2020
High School Diploma -
Ilwaco High School