Kristopher Rodgers

As a Cross-Functional Supervisor at Envoy Air, you’ll lead a team of agents across multiple operational areas, including customer service, ramp, and operations. You’ll ensure safe, efficient, and timely service for passengers and aircraft, while upholding the highest standards of customer care, safety, and compliance. This is a hands-on leadership role requiring strong organizational skills, attention to detail, and the ability to work under pressure in a dynamic airport environment.

• Provided superior customer support by assisting with check-in, boarding, baggage handling, and customer inquiries at Houston Hobby Airport
• Coordinated gate assignments and supported operations to maintain timely flight departures and arrivals
• Assisted on the ramp by contributing to efficient aircraft turnaround processes

• Assisted in day-to-day airport operations by supporting process improvement and cross-functional collaboration efforts
• Conducted reporting and data analysis to optimize operational workflows
• Coordinated with teams to enhance efficiency and provide excellent customer support during busy flight schedules
• Supported ramp operations and other logistical functions to ensure safe and efficient airport procedures

• Managed client logistics related to catering, fuel orders, and other critical services required for on-time departures
• Transported passengers' cars to and from aircraft, assisting with baggage handling during departures and arrivals

• Managed customer-facing team operations, focusing on team logistics and assisting customers with groceries and cart management
• Handled inventory management, efficient operations, and team leadership to ensure a seamless shopping experience

• Opened/closed store operations, provided inventory oversight, and processed customer transactions
• Assisted other employees with stocking shelves and daily operations, promoting teamwork and efficiency