Ronney Apodaca
Garland,TX
Summary
Energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Customer-oriented Supervisor with 15 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
13
13
years of professional experience
Work History
Cross Functional Supervisor
H-E-B
Allen, TX
07.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
Membership Service Supervisor
Costco Wholesale Corp
Dallas, TX
03.2017 - 08.2022
- Developed and implemented marketing campaigns to increase customer engagement.
- Supervised a team of marketing professionals in the development of projects.
- Developed and implemented customer service initiatives to ensure members were provided with excellent service.
- Conducted weekly meetings with staff to discuss performance, changes in policy and procedures, and customer feedback.
Assistant General Manager
Showbiz Cinemas
Waxahachie, TX
10.2011 - 01.2017
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Education
High School Diploma -
Fontana High School
Fontana, CA05-2005
Skills
- Schedule development
- Strategic Planning
- Operations Management
- Process Improvement
- Goal-Oriented
- Employee Motivation
- Training and mentoring
Timeline
Cross Functional Supervisor
H-E-B
07.2023 - Current
Membership Service Supervisor
Costco Wholesale Corp
03.2017 - 08.2022
Assistant General Manager
Showbiz Cinemas
10.2011 - 01.2017
High School Diploma -
Fontana High School
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