Paula Herring
Panama City Beach
Summary
Accomplished Performance Supervisor at Delta Global Services, DGS, with a proven track record in enhancing team productivity and customer satisfaction. Expert in operations management and problem-solving, I've successfully trained teams, improving efficiency by over 30%. Skilled in conflict resolution and staff development, I excel in high-pressure environments, ensuring top-notch service delivery.
Overview
2025
2025
years of professional experience
Work History
Preformance Supervisor Cross Functional
Delta Global Services, DGS
- Directed operational workflows for ticketing, boarding gates, and ramps.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to irregular operations and oversold flights.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Prepared accurate daily, weekly, and monthly performance summaries.
- Delivered essential knowledge and skills to newly recruited team members.
Customer Service Representative Cross Functional
Piendmont Airlines
06.2024 - Current
- Ensured smooth transition of passengers during flight boarding and arrival.
- Delivered personalized help to customers needing specific accommodations such as wheelchair access and unaccompanied minor supervision.
- Streamlined customer experience by coordinating rebookings and temporary housing during unexpected service interruptions.
- Ensured timely movement of bags and goods through precise load handling.
- Ensured alignment with corporate goals through teamwork and excellent service.
Private Caregiver
Self Employed Web
01.2023 - 03.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
Customer Service Representative
Teleperformance USA
02.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Texas Roadhouse
09.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
St Joe Company
11.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Hostess
Pineapple Willy’s
06.2021 - 11.2021
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Vetrenary Technician
Animal Care Center
09.2020 - 06.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Kennel Technician Supervisor
Bay County Animal Control
05.2020 - 09.2020
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Coordinated volunteer programs, recruiting passionate individuals who contributed valuable support to our daily operations.
- Streamlined workflow processes, resulting in increased productivity among kennel technicians.
- Conducted regular evaluations of kennel technician performance, providing constructive feedback and offering professional development opportunities as needed.
Education
High School Diploma - General Studies
Taft High School
Chicago, IL06.1995
Practical Nursing - Nursing Practice
Chicago Public Schools Practical Nursing Program
Chicago, IL06.1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff development
- Team building
- Processes and procedures
- Operations management
- Conflict resolution
- Safety protocols
- Coaching and mentoring
- Workflow management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
Timeline
Customer Service Representative Cross Functional
Piendmont Airlines
06.2024 - Current
Customer Service Representative
Teleperformance USA
02.2023 - 07.2023
Private Caregiver
Self Employed Web
01.2023 - 03.2024
Server
Texas Roadhouse
09.2022 - 02.2023
Server
St Joe Company
11.2021 - 09.2022
Lead Hostess
Pineapple Willy’s
06.2021 - 11.2021
Vetrenary Technician
Animal Care Center
09.2020 - 06.2021
Kennel Technician Supervisor
Bay County Animal Control
05.2020 - 09.2020
Preformance Supervisor Cross Functional
Delta Global Services, DGS
High School Diploma - General Studies
Taft High School
Practical Nursing - Nursing Practice
Chicago Public Schools Practical Nursing Program
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