Kristopher Satcher
Conroe,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase revenue and drive business results. An exuberant worker with the drive and determination to work above and beyond.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service
Consolidated Communications
Conroe, TX
01.2018 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Accounts Receivable
Strike, LLC
Conroe, TX
01.2017 - 01.2018
- Invoiced $20.5M for 47 companies on 225 different jobs
- Facilitated AR for 3 new company acquisitions; billing, purchase orders, and invoicing
- Provides customer support through client and company Purchase Orders, employee time, material and equipment, client invoicing and monthly billing statements
- Reduced errors in financial reporting by conducting regular account reconciliations and resolving discrepancies.
Sales Associate
Conn’s Home Plus
Conroe, TX
01.2015 - 01.2017
- Worked sales floor and daily call center while coordinating deliveries from warehouse to customer while providing face to face assistance through the buying process, finance options and payment
- Performed daily data entry on Conn’s AS400 and GUI interface regarding customer information
- Submitted credit information to creditors as liaison on behalf of customer to the three lenders
Jewelry Sales
J. C. Penney
Conroe, TX
01.2014 - 01.2015
- Mentored team development to become district sales leaders for the first time in story history
- Redistributed jewelry department marketing and layout to increase sales by 30%
- Revamped new hire training on product knowledge resulting in a lower turnover rate
Information System
United States Navy
01.2008 - 01.2013
- Managed 200 plus computer system for repairs, setup, and decommission
- Provided Customer service for 3000 plus people
- Set up and maintained 4 different system networks
- Had a 90% connectivity rate in VoIP/ Video Teleconferences broadcasts
Education
Associate of Arts -
Lone Star College
Conroe, TX01.2015
High School Diploma -
Conroe High
Conroe01.2006
Skills
- Customer Engagement
- Call center experience
- Team training and development
- Product Sales
- Technical Support
- Account Management
Certification
- Certified First Responder
- Certified Lifeguard
- CPR for the Professional Rescuer
- Regional Leadership Training
- National Leadership Training
Timeline
Customer Service
Consolidated Communications
01.2018 - Current
Accounts Receivable
Strike, LLC
01.2017 - 01.2018
Sales Associate
Conn’s Home Plus
01.2015 - 01.2017
Jewelry Sales
J. C. Penney
01.2014 - 01.2015
Information System
United States Navy
01.2008 - 01.2013
Associate of Arts -
Lone Star College
High School Diploma -
Conroe High