Kristopher Shotwell
Apopka,FL
Summary
Motivated and personable professional with an Associate's Degree in Business Management specializing in Hospitality, Sales, and Customer Service. With over 16 years of experience in Inside Sales and the Hospitality Industry, has a proven track record of success. Detail-oriented team player with strong organizational skills excelling at handling multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
WillScot | Mobile Mini
09.2021 - Current
- Managed multiple territories nationwide and assisted customers who were interested in leasing mobile offices and storage containers.
- Won Rookie of the Year company wide in my role
- Consistently hit KPI's including Box Rate and Value Added Products rates. As of 10/31/24, my average DSR for MOD/GLO orders is $891.30 while my Average VSR is $373.51. My average DSR for Storage is $219.18 and my average VSR is $45.78. I am averaging 24.9 MODS/GLO's each month and 41.7 storage units each month.
- I have been project focused, meaning I am looking at the big picture trying to win all phases and all GC's and Sub's business.
- I am often asked to have new team members sit with my for shadowing purposes, providing valuable guidance on best practices for successful inside sales tactics.
Travel Agent
Expedia CruiseShipCenters, OVC
02.2016 - Current
Vacation Specialist
Teeming Vacation Rentals
03.2020 - 09.2020
- Rented vacation homes to guests interested in traveling to the East and West Coast Beaches of Florida.
- Sold the experience and build rapport with the guest so they can 'see' and envision themselves on the perfect vacation.
- Was trained to be a team lead/supervisor.
- Was one of 2 people called back after COVID 19 layoffs after 15+ people in the company had been laid off.
Vacation Specialist
Global Resort Homes
06.2018 - 03.2020
- Rented vacation homes to guests interested in traveling to the Disney area.
- Sold the experience and build rapport with the guest so they can 'see' and envision themselves on the perfect vacation.
- In 2019, I had the highest revenue of almost $1 million in sales.
- I was named 'Best New Team Member' of the entire company in 2018 at the annual awards ceremony.
Senior Licensed Timeshare Rental Agent
Vacation Innovations
11.2015 - 06.2018
- Connected potential renters with owners and build a spread for a positive gain for all parties.
Vacation Sales Representative
Holiday Inn Club Vacations
07.2015 - 09.2015
- Sold vacation packages to inbound customers.
- Problem solved using logic and critical thinking.
- Provided excellent customer service skills.
- Demonstrated excellent phone skills in a call center environment.
- Answered questions guests have and assisted them with confidence
Heavy Equipment Operator
Phillips and Jordan, Inc.
01.2015 - 07.2015
- Operated a 40 ton off road dump truck at Terminal C at the orlando International Airport.
- Problem solved using logic and critical thinking.
- Gained knowledge of outside field operations on a construction site.
Outside Staff
Eagle Creek Golf Club
06.2014 - 12.2014
- CLEANED GOLF CARTS AND GUESTS CLUBS AFTER GOLF ROUND
- PROBLEM SOLVED USING LOGIC AND CRITICAL THINKING
- PROVIDED EXCELLENT CUSTOMER SERVICE SKILLS
- ANSWERED QUESTIONS GUESTS HAVE AND ASSISTED THEM WITH CONFIDENCE
Front Desk Supervisor
Westgate Lakes Resort
03.2014 - 06.2014
- Supervised front desk staff.
- Checked guests in daily.
- Provided excellent customer service skills.
- Demonstrated excellent phone skills.
- Answered questions guests had and assisted them with confidence.
- Solved guest and resort issues with logical decision making.
Front Desk Supervisor
WESTGATE PARK CITY RESORT AND SPA
10.2012 - 02.2014
- Supervised front desk staff.
- Checked guests in daily.
- Provides excellent customer service skills.
- Demonstrated excellent phone skills.
- Answered questions guests have and assist them with confidence.
- Solved guest and resort issues with logical decision making.
Bell Captain (Supervisor)
Westgate Lakes Resort And Spa
05.2011 - 10.2012
- Showed and explained guests rooms thoroughly.
- Provided excellent customer service skills.
- Assisted with guests luggage to their rooms.
- Answered questions guests had and assisted them with confidence.
Valet Graveyard Manager
Walt Disney World's Yacht And Beach Club
12.2010 - 05.2011
- Provided excellent customer service skills.
- Assisted with guests luggage.
Assistant Golf Professional
North Shore Golf Club
10.2006 - 11.2009
- Instructed junior clinics and camps for ages 5-17.
- Supervised outside services to assure that the team exceeded member expectations.
- Made schedules for outside services and oversaw food and beverage decisions.
- Repaired members and guests golf clubs and equipment.
- Completed the T.I.P.S Alcohol certification class.
Education
A.A. DEGREE - HOSPITALITY MANAGEMENT
PROFESSIONAL GOLFERS CAREER COLLEGE
Winter Garden, FL01.2009
Associate - BUSINESS MANAGEMENT
VALENCIA COMMUNITY COLLEGE
Kissimmee, FL01.2007
Associate - ENGLISH COMPOSITION
MORRISVILLE STATE COLLEGE
Morrisville, NY01.2006
Skills
- Microsoft Office
- Phone Etiquette
- Customer Service
- Sales Experience
- Team Management
- Outlook
- Google Docs
- Presentation Skills
- Microsoft Windows
- Property management
- Time management
- Negotiation
- Rapport Building
- Customer Relationship Building
- Salesforce CRM
- Sales Cycle Management
- Territory Management
Accomplishments
- Achieved Rookie of the Year for the ISR Category in 2022 with Willscot. Recognized in front of the whole company at the sales meeting.
- I was named 'Best New Team Member' of with Global Resort Homes in 2018 at the annual awards ceremony
Timeline
Inside Sales Representative
WillScot | Mobile Mini
09.2021 - Current
Vacation Specialist
Teeming Vacation Rentals
03.2020 - 09.2020
Vacation Specialist
Global Resort Homes
06.2018 - 03.2020
Travel Agent
Expedia CruiseShipCenters, OVC
02.2016 - Current
Senior Licensed Timeshare Rental Agent
Vacation Innovations
11.2015 - 06.2018
Vacation Sales Representative
Holiday Inn Club Vacations
07.2015 - 09.2015
Heavy Equipment Operator
Phillips and Jordan, Inc.
01.2015 - 07.2015
Outside Staff
Eagle Creek Golf Club
06.2014 - 12.2014
Front Desk Supervisor
Westgate Lakes Resort
03.2014 - 06.2014
Front Desk Supervisor
WESTGATE PARK CITY RESORT AND SPA
10.2012 - 02.2014
Bell Captain (Supervisor)
Westgate Lakes Resort And Spa
05.2011 - 10.2012
Valet Graveyard Manager
Walt Disney World's Yacht And Beach Club
12.2010 - 05.2011
Assistant Golf Professional
North Shore Golf Club
10.2006 - 11.2009
Associate - BUSINESS MANAGEMENT
VALENCIA COMMUNITY COLLEGE
Associate - ENGLISH COMPOSITION
MORRISVILLE STATE COLLEGE
A.A. DEGREE - HOSPITALITY MANAGEMENT
PROFESSIONAL GOLFERS CAREER COLLEGE
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