Kristy Ballard
Visalia,CA
Summary
I was the Only person to ever receive overtime ever in that Location. I received it twice during my time working at Dollar Tree. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat Cashier/ stocker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
Counter Sales/Stocker
Dollar Tree
08.2020 - 04.2022
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Assisted with purchasing decisions and located merchandise for customers.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Unloaded arriving product stock and moved to store display areas.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Checked and pulled defective or expired products from shelves.
- Changed sales floor signs to show current pricing and support product promotions.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Performed inventory control, such as counting and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Finalized sales by completing payments and required paperwork.
- Answered telephone calls to offer information and promote business products.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Monitored customers for signs of security concerns and escalated issues to management.
Counter Salesman/Shipping & Receiving Clerk
Coast Appliance Parts
11.2001 - 02.2003
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Processed and restocked returns.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Documented orders in computer system with general conditions and special customer requirements.
- Welcomed customers and offered immediate assistance in line with business policies.
- Informed customers about important policies and conditions on sales.
- Answered telephone calls to offer information and promote business products.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Massage Therapy
Milan Institute - Visalia
Visalia, CAHigh School Diploma -
Lindsay Senior High School
Lindsay, CA06.1996
Skills
- Counter Restocking
- Operational Processes
- Strategic Networking
- Customer Inquiries
- Managing Multiple Tasks
- Staff Meetings
- Customer Order Fulfillment
- Material Inventory
- Register Opening and Closing
- Positive Customer Engagement
- Electronic Systems
- Teamwork Skills
- Returns and Exchanges
- POS Inventory System Operation
- Excellent Written and Verbal Communication
- Client Satisfaction
- Team Cooperation
- Customer Transactions
- Operate Cash Register
- Maintaining Clean Work Areas
- Store Policies and Procedures
- Ability to Lift 40 Pounds
- Available Nights, Weekends and Holidays
- Answering Customer Questions
- Merchandise Receiving and Handling
- Stock Rotation
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Energy and Physical Stamina
- Issue Refunds
- Customer Care
- Strong Communication and Interpersonal Skills
Timeline
Counter Sales/Stocker
Dollar Tree
08.2020 - 04.2022
Counter Salesman/Shipping & Receiving Clerk
Coast Appliance Parts
11.2001 - 02.2003
No Degree - Massage Therapy
Milan Institute - Visalia
High School Diploma -
Lindsay Senior High School