Kristy Barton
Calhoun,USA
Summary
High energy, service-oriented operational business leader with over thirty-six years of experience in the dental field. Core competencies include professionalism, customer service, and excellent communication and time management skills. Handles tasks with accuracy and efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Regional Operations Director
HighFive Healthcare
11.2024 - 05.2026
- Led multi-location dental operations, overseeing financial and operational performance across multiple specialty practices to ensure consistent, high-quality outcomes.
- Drove collections growth in region to $83M, achieving a 7.3% year-over-year increase through targeted workflow improvements and performance optimization.
- Developed strong relationships with physicians and practice managers to resolve operational issues to support practice growth.
- Prepared and managed practice budgets, ensuring efficient operations and effective resource allocation across all locations.
- Implemented and onboarded new physicians through multiple locations, ensuring seamless integration and operational readiness.
- Recruited, trained, and developed Practice Managers to strengthen leadership capability and improve practice performance.
- Fostered key referral relationships and led community engagement initiatives to support patient growth and brand visibility.
- Reviewed, and approved purchase orders while maintaining compliance with budgets and organizational policies.
Manager of Field Operations
Affordable Care, LLC
08.2018 - 10.2024
- Oversaw and optimized twenty + practices within the organization in CA, TX, AR, and LA serving as a key leader by providing strategic directions to practice owners.
- Implemented business strategies and effectively targeted monthly goals, driving total revenue to $27M and achieving a 26.7% revenue growth increase.
- Aligned field operations goals with overall company objectives, ensuring all processes are executed according to corporate standards and expectations.
- Managed financial aspects of the practice, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
- Reduced operational costs with diligent budget management and resource allocation.
- Evaluated and revamped existing workflows within the field operations department, resulting in increased productivity and more efficient use of resources.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting monthly goals.
- Assisted in recruiting, hiring, and training team members.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Monitored team performance to assess training requirements and areas in need of improvement.
Dental Support Specialist
Affordable Care, LLC
12.2017 - 08.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Boosted training session effectiveness with integration of multimedia tools.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Provided coaching and mentoring to employees.
Front Desk Assistant/ Dental Assistant
Affordable Dentures & Implants
Monroe, LA
06.2003 - 12.2017
- Greeted patients with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Improved office efficiency by organizing and streamlining filing systems.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Assisted in developing marketing strategies to attract new patients, expanding the practice client base.
- Provided chair-side assistance during examinations and surgical procedures, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Orthodontic Assistant
Louisiana Orthodontic Specialists
Monroe, LA
05.1995 - 06.2003
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Performed wire changes, ligature replacements, and appliance adjustments under orthodontist supervision to support treatment progress.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Educated patients on strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Prepared and sterilized instruments and treatment areas, ensuring a safe and hygienic environment for every patient.
- Streamlined inventory management processes, ensuring availability of necessary treatment supplies without overstocking.
- Prepared patient x-rays and images for review by dentist.
Counter Manager
Prescriptives Cosmetics - division of Estee Lauder
Monroe, LA
01.1997 - 09.1998
- Greeted customers and identified customer needs.
- Computed sales prices, total purchases, and processed cash and credit payments.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and customer service.
- Monitored sales activities to ensure that all customers received satisfactory service and quality goods.
- Inventoried stock and reordered when inventory was reduced to a specified level.
- Trained team members to handle difficult and complicated sales.
- Assigned employees to specific duties.
- Conferred with company officials to develop methods and procedures to increase sales and promote business.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events and promotions to boost sales and increase brand visibility in store.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Education
Expanded Duty Dental Assistant Certification -
The University of Louisiana at Monroe
Monroe, LA10-1999
X-Ray Safety and Function Certification - undefined
Northeast Louisiana University
Monroe, LA10-1990
High School Diploma - undefined
Ouachita Parish High School
Monroe, LA05-1990
Skills
- Customer and Personal Service
- Critical Thinking
- Social Perceptiveness
- Time Management
- Profit & Loss Management
- Complex Problem Solving
- Decision-Making
- Multitasking
- Excellent Communication
- Healthcare Operations Leadership
Timeline
Regional Operations Director
HighFive Healthcare
11.2024 - 05.2026
Manager of Field Operations
Affordable Care, LLC
08.2018 - 10.2024
Dental Support Specialist
Affordable Care, LLC
12.2017 - 08.2018
Front Desk Assistant/ Dental Assistant
Affordable Dentures & Implants
06.2003 - 12.2017
Counter Manager
Prescriptives Cosmetics - division of Estee Lauder
01.1997 - 09.1998
Orthodontic Assistant
Louisiana Orthodontic Specialists
05.1995 - 06.2003
X-Ray Safety and Function Certification - undefined
Northeast Louisiana University
High School Diploma - undefined
Ouachita Parish High School
Expanded Duty Dental Assistant Certification -
The University of Louisiana at Monroe