Kristy Baur
Branford,CT
Summary
Detail oriented Police Dispatcher bringing six years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and driven professional with knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately obtaining information to relay to officers. In-depth experience with daily clerical work and data entry.
Overview
9
9
years of professional experience
Work History
Police Dispatcher
Guilford Police Department
02.2017 - Current
- Receives 911 and non-emergency calls and dispatches calls to appropriate officers on duty.
- Interviews callers to determine nature of problems and locations to direct type of response needed.
- Uses CAD software to enter pertinent information for responding officers. Entries are later used to track and maintain case incident numbers and logs.
- Responsible for multitasking by operating and utilizing the radio and phone systems simultaneously.
- Applies interpersonal skills in neutralizing hostile and emotionally charged situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Follows proper policy and procedure implemented by administration to achieve job tasks.
- Supports law enforcement officers in obtaining and gathering pertinent information from various law enforcement data bases for cases.
- Uses great customer service skills to assist members of the public.
Private Insurance Biller
Hunter's Ambulance Service
09.2015 - 02.2017
- Responsible for answering calls from patients that may vary in nature. Calls included but not limited to assistance with bills, questions about insurance, or assistance with making payments.
- Followed up with appropriate parties to obtain prompt payments.
- Kept all patient information secure and confidential.
- Determined proper codes for medical records and patient services.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Responded to customer concerns and questions on daily basis.
Customer Care Representative
Anthem Blue Cross And Blue Shield
08.2014 - 09.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information to provide customer.
- Logged call information and solutions provided into internal database.
- Educated customers about billing, payment processing, claim processing and health care plan information.
Education
No Degree - Undecided
Rutgers, The State University of New Jersey
New Brunswick, NJBachelor of Arts - Music Industry
University of New Haven
West Haven, CT08.2014
Skills
- Public Safety Awareness
- Effective Communication
- Decision-Making
- Interviewing
- Records Maintenance
- Multitasking Abilities
- Confidentiality
- Conflict Resolution
- Telephone Etiquette
Timeline
Police Dispatcher
Guilford Police Department
02.2017 - Current
Private Insurance Biller
Hunter's Ambulance Service
09.2015 - 02.2017
Customer Care Representative
Anthem Blue Cross And Blue Shield
08.2014 - 09.2015
No Degree - Undecided
Rutgers, The State University of New Jersey
Bachelor of Arts - Music Industry
University of New Haven
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