Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Beers

Ames

Summary

Results-driven Program Coordinator with expertise in staff training, incident reporting, client intake, and budget management. Experienced in leading teams and enhancing communication to resolve problems efficiently. Offers strong program management and project implementation skills, alongside effective time management and multitasking abilities. Committed to delivering positive client experiences and driving impactful program outcomes.

Overview

19
19
years of professional experience

Work History

Program Coordinator

McCalls Community homes
Oklahoma City
12.2022 - 09.2024

Did intake on new clients, incident reports, outings, dr appointments, site visits. Worked in houses with clients. Hiring\firing. Also payroll ,budgets for office and for the clients.

Lead Infant Teacher

Childrens Lighthouse Harbour
Moore
04.2022 - 12.2022
  • Developed engaging lesson plans for infant cognitive and motor skill development.
  • Collaborated with parents to discuss child progress and developmental milestones.
  • Trained and mentored new staff on infant care techniques and classroom management.
  • Maintained accurate records of infant assessments and developmental observations.
  • Organized parent-teacher meetings to strengthen family engagement in education.
  • Fostered positive relationships among children to encourage social interaction skills.
  • Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
  • Maintained tidy, clean and safe environments for children.

Lead CSR

Gary Shelton Farmers Insurance
Oklahoma City
05.2021 - 12.2021
  • Led customer service team to achieve consistent high-quality service delivery.
  • Trained new staff on company policies and effective customer interaction techniques to enhance service quality.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Maintained accurate records of customer interactions and feedback in systems.
  • Assisted in creating marketing strategies to promote insurance products effectively.
  • Coordinated workflow in fast-paced environment, ensuring high standards of accuracy and quality control.
  • Trained new customer service representatives on company policies and procedures.

Lead Toddler Teacher

Elite child care
Noble
02.2021 - 05.2021
  • Designed interactive lesson plans that supported cognitive growth in toddlers.
  • Cultivated a nurturing environment that strengthened emotional and social development.
  • Supervised daily activities ensuring safety and well-being of all children.
  • Guided and coached new staff on effective classroom management strategies.
  • Implemented age-appropriate learning activities using creative teaching methods.

Head Custodian

OU custodial
Norman
08.2020 - 02.2021
  • Supervised daily cleaning operations across university facilities.
  • Trained custodial staff on safety procedures and equipment use.
  • Managed inventory of cleaning supplies and equipment maintenance.
  • Implemented efficient cleaning schedules for diverse campus areas.
  • Ensured compliance with health and safety regulations consistently.
  • Oversaw quality control of cleaning tasks performed by staff.
  • Assigned tasks to custodial staff members based on their abilities and expertise.
  • Established positive working relationships with staff, supervisors and building occupants.

Lead CSR

Gary Shelton Farmers Insurance
Oklahoma City
01.2020 - 06.2020
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Maintained accurate records of customer interactions and feedback in systems.
  • Collaborated with management to improve operational workflows and processes.
  • Assisted in creating marketing strategies to promote insurance products effectively.
  • Trained new customer service representatives on company policies and procedures.
  • Implemented best practices for customer engagement and relationship building.

CNA

Missouri Veterans Home
Mt, Verrnon
05.2017 - 01.2018
  • Assisted residents with daily living activities and personal care needs to promote independence and comfort.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization in resident living areas and common spaces.
  • Documented patient information accurately in electronic health records system.
  • Communicated effectively with residents, families, and healthcare team members.
  • Ensured compliance with safety protocols and infection control measures consistently.
  • Coordinated recreational activities to enhance resident engagement and overall well-being.
  • Provided assistance with daily living activities, including bathing, dressing, and grooming, to ensure residents' dignity and quality of life.

Front Desk Manager

Riverwind hotel
Norman
05.2016 - 09.2017
  • Managed daily front desk operations and guest check-in processes.
  • Supervised front desk staff and coordinated training programs for new hires.
  • Handled guest inquiries and resolved concerns in a timely manner.
  • Collaborated with housekeeping to ensure room readiness for guests.
  • Implemented hotel policies to enhance guest satisfaction and safety standards.
  • Utilized booking software to manage reservations and optimize occupancy rates.

Housekeeping Supervisor

Camden hotel and conference center
Branson
03.2015 - 01.2016
  • Supervised daily housekeeping operations and ensured cleanliness standards met.
  • Coordinated staff scheduling to enhance coverage and streamline housekeeping operations.
  • Managed inventory of cleaning supplies and ordered materials.
  • Resolved guest complaints regarding housekeeping services to improve guest satisfaction.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised and trained housekeeping staff to uphold cleanliness standards and enhance service quality.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

dispatcher

Beers trucking
Branson
03.2015 - 12.2015
  • Managed daily dispatch operations for efficient route planning and scheduling.
  • Communicated with drivers to ensure timely pickups and deliveries.
  • Utilized dispatch software to track shipments and monitor vehicle locations.
  • Coordinated with clients to confirm delivery details and address inquiries.
  • Maintained accurate records of shipments and driver activities for compliance.
  • Resolved issues that arose during transit, ensuring prompt customer communication.
  • Collaborated with logistics team to optimize load assignments and reduce delays.

Warehouse Worker

Bass Pro Distribution Center
Springfield
07.2014 - 03.2015
  • Operated forklifts to move products within the distribution center.
  • Maintained inventory accuracy through regular cycle counts.
  • Collaborated with team members to ensure efficient workflow.
  • Packaged and labeled products for shipment according to specifications.
  • Followed safety protocols to maintain a safe working environment.
  • Assisted in training new employees on warehouse procedures.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Organized warehouse space for efficient storage of products.

Housekeeping night auditor

Westgate Branson Woods Resort
Branson
03.2013 - 02.2014
  • Managed nightly front desk operations and guest check-ins at the resort.
  • Balanced daily financial transactions and prepared end-of-day reports.
  • Conducted audits of room inventory and ensured accuracy in reservations.
  • Maintained cleanliness and organization of the front desk area for efficiency.
  • Collaborated with security to ensure guest safety throughout the night.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Cashier

Dicks 5 & 10
Branson
08.2012 - 03.2013
  • Operated cash register and processed customer transactions, ensuring speed and accuracy.
  • Assisted customers with product selections and answered inquiries promptly.
  • Maintained cleanliness and organization of the checkout area consistently.
  • Handled cash, credit, and gift card payments with precision during peak hours.
  • Collaborated with team members to ensure smooth store operations daily.
  • Managed inventory by restocking shelves and organizing merchandise effectively.
  • Delivered exceptional customer service, fostering positive shopping experiences.

HTS

Mainstream Living
Ames
08.2009 - 10.2011
  • Completed day-to-day duties accurately and efficiently.
  • Proposed innovative ideas and solutions that improved team performance and outcomes.
  • Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
  • Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Dept manager

Lowes Home Improvment
Ames
09.2005 - 2009
  • Managed daily operations to ensure store efficiency and customer satisfaction.
  • Supervised team members to maintain high service standards and productivity.
  • Coordinated inventory management to optimize stock levels and reduce shortages.
  • Trained new employees on safety protocols and company procedures.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Resolved customer inquiries and complaints promptly to maintain loyalty.
  • Monitored compliance with health and safety regulations across the department.
  • Facilitated team meetings to communicate goals and share best practices.

Store Manager

Salvation Army Thrift Store
Ames
07.2005 - 09.2005
  • Managed daily store operations and ensured efficient workflow.
  • Supervised staff, training and supporting team members to improve service quality.
  • Implemented inventory control measures to maintain stock levels.
  • Monitored sales trends to optimize product selection and pricing decisions.
  • Developed visual merchandising strategies to attract customers and boost sales.
  • Handled customer inquiries and resolved issues promptly and professionally.

Education

High School Diploma -

North High School
Des Moines, IA
05-1990

Skills

  • Program development
  • Project coordination
  • Budget management
  • Budget oversight
  • Stakeholder engagement
  • Incident reporting
  • Client intake
  • Staff training
  • Team leadership
  • Customer service
  • Customer engagement
  • Sales expertise
  • Data analysis
  • Documentation
  • Payment processing
  • Inventory control
  • Call center procedures
  • Conflict resolution
  • Problem resolution
  • Time management
  • Multi-task management
  • Virtual communication
  • Effective communication
  • Creative problem solving
  • Relationship building
  • Performance evaluation
  • Safety compliance
  • Business development
  • Communication skills
  • Sales expertise
  • Customer engagement
  • Effective communication
  • Inventory control
  • Conflict resolution

Timeline

Program Coordinator

McCalls Community homes
12.2022 - 09.2024

Lead Infant Teacher

Childrens Lighthouse Harbour
04.2022 - 12.2022

Lead CSR

Gary Shelton Farmers Insurance
05.2021 - 12.2021

Lead Toddler Teacher

Elite child care
02.2021 - 05.2021

Head Custodian

OU custodial
08.2020 - 02.2021

Lead CSR

Gary Shelton Farmers Insurance
01.2020 - 06.2020

CNA

Missouri Veterans Home
05.2017 - 01.2018

Front Desk Manager

Riverwind hotel
05.2016 - 09.2017

Housekeeping Supervisor

Camden hotel and conference center
03.2015 - 01.2016

dispatcher

Beers trucking
03.2015 - 12.2015

Warehouse Worker

Bass Pro Distribution Center
07.2014 - 03.2015

Housekeeping night auditor

Westgate Branson Woods Resort
03.2013 - 02.2014

Cashier

Dicks 5 & 10
08.2012 - 03.2013

HTS

Mainstream Living
08.2009 - 10.2011

Dept manager

Lowes Home Improvment
09.2005 - 2009

Store Manager

Salvation Army Thrift Store
07.2005 - 09.2005

High School Diploma -

North High School
Kristy Beers