Kristy Brantley
Lubbock,TX
Summary
Committed community health worker with experience in providing support and services to diverse populations. Skilled in conducting health education sessions, facilitating access to healthcare services, and advocating for individual and community needs. Demonstrated ability to collaborate effectively with healthcare professionals to implement community health initiatives. Made significant contributions to improving health outcomes and increasing awareness on preventive care in previous roles.
Overview
21
21
years of professional experience
Work History
Community Health Worker
City of Lubbock
11.2023 - Current
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Tracked immunization records for children in accordance with state guidelines.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
- Created informational materials about available resources in the local community.
- Applied concise time-management to meet deadlines.
- Created and oversaw training courses focused on team and community education.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Assisted individuals with navigating health care systems, appointments and classes.
Customer Service Associate
Federal Express
Lubbock, TX
11.2021 - Current
- Performed additional duties as assigned by management team.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Greeted customers and identified their needs.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Followed-up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
- Developed relationships with key clients through regular contact and follow-up communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintained knowledge of current sales promotions and new product releases.
- Responded to customer inquiries via phone, email and chat.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
Parent Support Specialist
St. Francis Ministries
Lubbock, TX
10.2022 - 10.2023
- Provided crisis intervention services when needed.
- Maintained confidentiality through stringent handling of charts and data.
- Attended conferences related to parental support issues in order to stay abreast of current research findings.
- Conducted outreach efforts into the community to identify potential new clients who might benefit from the program's services.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Identified appropriate community resources and provided referrals for services.
- Developed informational materials outlining program objectives and eligibility requirements.
- Provided crisis intervention, counseling, and referral services to families in need.
- Ensured compliance with all applicable regulations pertaining to the provision of parent support services.
Customer Service Representative
AT&T Mobility
Lubbock, Tx
09.2003 - 10.2022
- Provided accurate information about products and services to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Applied Science - Registered Nurse
South Plains College
Levelland, TX08-2026
Skills
- Assignment management
- Schedule management
- Home visiting
- Resource advocacy
- Schedule coordination
- Team assignments
- HIPAA guidelines
- Data collection
- First aid training
- Referral coordination
Timeline
Community Health Worker
City of Lubbock
11.2023 - Current
Parent Support Specialist
St. Francis Ministries
10.2022 - 10.2023
Customer Service Associate
Federal Express
11.2021 - Current
Customer Service Representative
AT&T Mobility
09.2003 - 10.2022
Associate of Applied Science - Registered Nurse
South Plains College