Kristy Castillo
Paige
Summary
Dynamic Office Manager with proven expertise at Fred Loya Insurance, excelling in customer support and transaction management. Skilled in Microsoft Office and adept at optimizing workflows through effective appointment scheduling. Recognized for enhancing communication efficiency and maintaining accurate financial documentation, driving operational success across multiple locations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager
Fred Loya Insurance
Austin
02.2020 - 01.2026
- Managed daily office operations and ensured smooth workflow.
- Coordinated daily office functions, including call handling, customer support, payment collection, ID card production, policy sales, bank runs, and transaction book management across three locations.
- Coordinated communication between departments and external partners.
- Organized office supplies and maintained inventory levels efficiently.
Front Desk Receptionist
F and F Mechanics
Dale
05.2004 - 10.2016
- Filed QuickBooks records to maintain accurate financial documentation.
Scheduled appointments to optimize daily workflow.
Performed cash drops to ensure secure handling of funds.
Managed multi-line phone system to enhance communication efficiency.
Ordered and picked up parts for streamlined inventory management. - Managed multi-line phone calls and scheduled appointments to streamline office operations.
- Maintained organized and clean front desk area to create welcoming environment.
- Filed QuickBooks records to maintain accurate financial documentation.Scheduled appointments to optimize daily workflow.Performed cash drops to ensure secure handling of funds.Managed multi-line phone system to enhance communication efficiency.Ordered and picked up parts for streamlined inventory management.
CSR - Customer Service Representative
Prc (verizon wireless call center)
Austin
06.2007 - 10.2007
- Managed customer inquiries and resolved issues through inbound and outbound calls
- Facilitated communication during company's closure related to Verizon contract renewal.
Education
High School -
DelValle High School
Del Valle, TX05-2005
CMA -
Virginia College Austin
Austin, TXSkills
- Healthcare administration
- Medical office procedures
- Patient intake management
- Project management
- Appointment scheduling
- Financial reporting
- Microsoft Office proficiency
- Document filing
- Customer service management
Certification
- Medical Assistant, Working on certification for MA
- Limited Lines License, 11/01/18, 05/01/23
Awards
- A honor roll, 2016
- Cadet of the month, 04/01/04, I was in ROTC in high school
Personal Information
Authorized To Work: US for any employer
Timeline
Office Manager
Fred Loya Insurance
02.2020 - 01.2026
CSR - Customer Service Representative
Prc (verizon wireless call center)
06.2007 - 10.2007
Front Desk Receptionist
F and F Mechanics
05.2004 - 10.2016
High School -
DelValle High School
CMA -
Virginia College Austin